Aeroplan reward on SQ - Seat Selection
Jun 15, 2012, 7:04 am
#1
Original Poster
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,854
Aeroplan reward on SQ - Seat Selection
I just booked an aeroplan reward on SQ for HKG-SIN-HKG and im now trying to pre-select seats. I can't access my booking on SQ.com because I booked through aeroplan. They are telling me to call Air Canada service centre to pre-book seat.
This is a Y class reward and I have no status with Star. If I did call Air canada, would they be able to pre-assign me a seat, or would I be wasting my time calling them?
Also Im in HKG, so is there a toll free number I can use from HK, or would I have to pay to call them?
Thanks for any help
This is a Y class reward and I have no status with Star. If I did call Air canada, would they be able to pre-assign me a seat, or would I be wasting my time calling them?
Also Im in HKG, so is there a toll free number I can use from HK, or would I have to pay to call them?
Thanks for any help
Jun 15, 2012, 7:38 am
#3
Original Poster
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,854
Jun 15, 2012, 7:40 am
#4
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
From my experience, SQ do not pre-select seats in Y.
And I have also had dismal luck with their phone agents. On one occasion, they would not divulge their PNR for an AC codeshare and certainly would not allocate seats. It was one of the worst phone contacts I have had with any airline.
And I have also had dismal luck with their phone agents. On one occasion, they would not divulge their PNR for an AC codeshare and certainly would not allocate seats. It was one of the worst phone contacts I have had with any airline.
Jun 15, 2012, 7:41 am
#5
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,369
Jun 15, 2012, 7:52 am
#6
Original Poster
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,854
Thanks again
Jun 15, 2012, 8:42 am
#7
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,009
It's always advisable to obtain individual PNR for each partner you have for your reward itinerary. You do that by calling the partner airlines directly.
If you go to Aeroplan website, it shows there is a local HK number.
Not to mention you never have to pay to call a North American toll-free number using SKYPE.
If you go to Aeroplan website, it shows there is a local HK number.
Not to mention you never have to pay to call a North American toll-free number using SKYPE.
Jun 15, 2012, 9:06 am
#8
Original Poster
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,854
It's always advisable to obtain individual PNR for each partner you have for your reward itinerary. You do that by calling the partner airlines directly.
If you go to Aeroplan website, it shows there is a local HK number.
Not to mention you never have to pay to call a North American toll-free number using SKYPE.
If you go to Aeroplan website, it shows there is a local HK number.
Not to mention you never have to pay to call a North American toll-free number using SKYPE.
Jun 15, 2012, 1:06 pm
#9
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,710
From my experience, SQ do not pre-select seats in Y.
And I have also had dismal luck with their phone agents. On one occasion, they would not divulge their PNR for an AC codeshare and certainly would not allocate seats. It was one of the worst phone contacts I have had with any airline.
And I have also had dismal luck with their phone agents. On one occasion, they would not divulge their PNR for an AC codeshare and certainly would not allocate seats. It was one of the worst phone contacts I have had with any airline.
Jun 15, 2012, 10:02 pm
#10
Original Poster
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,854
I called SQ reservations in HK this morning and got straight through, no wait. They gave me my SQ Booking ref and pre-assigned my seats for me no problem. Very helpful agent, glad I didnt go wasting my whole day calling AC!
Thanks for the help guys!
Thanks for the help guys!