NEW: Seat selection For bookings made elsewhere than on aircanada.com
#376
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Well yes. How simplistic.
I was looking for an online solution/tool that I may not be aware of. This thread taught me one, I thought it might be able to teach me another.
It just seems odd to me that code share seat selection seems to get lost in the clouds.
I was looking for an online solution/tool that I may not be aware of. This thread taught me one, I thought it might be able to teach me another.
It just seems odd to me that code share seat selection seems to get lost in the clouds.
#377
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
Some airlines and alliances have good IT, others do not. LH.com is generally terrible at best. And we all know about AC.com.
#378
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
If my limited experience, once I have gotten the operating carriers code, I've nearly always been able to select a seat myself. The only carrier to give me issues, is AC. And they let me ... it just showed different depending upon where I look
Regardless, if it's not working for whatever reason as stated above - call the people on whose metal you fly. Just like checking in.
Regardless, if it's not working for whatever reason as stated above - call the people on whose metal you fly. Just like checking in.
#379
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I had a recent experience with a 'simple' set of internal European flights on LH where I could select seats online for some flights, but not others. On the same PNR. So I had to call LH Rez to get seats for some of these.
No pattern was apparent, it just was what it was. Another reason I'm less inclined to fly LH where possible.
#380
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
To report back, I did end up having to call LH. Saddled up for a long morning. It took about 3 minutes. I do appreciate the input from all of you though.
Now I have to call Eurowings for the 2 inter-EU flights - may not bother though because it is business class and there are no bad options on their A319s.
Now I have to call Eurowings for the 2 inter-EU flights - may not bother though because it is business class and there are no bad options on their A319s.
#381
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
Could use some help from you experts.
Booked on 014 ticket stock, 1st leg is AC, other legs are EW/LH. Hate the seat selected for me for the LH flight from MUC-YVR (IFE experience kinda sucks in bulkhead seats) and cannot figure out where to change it. Used the link in here and see this:
I have the LH locator, go to LH and see this:
My corporate travel agent is utterly useless and says they cannot change the seat.
Who do I contact, AC or LH? Is there a way to avoid spending my morning in HUCA status? Is there an online tool I'm missing?
Booked on 014 ticket stock, 1st leg is AC, other legs are EW/LH. Hate the seat selected for me for the LH flight from MUC-YVR (IFE experience kinda sucks in bulkhead seats) and cannot figure out where to change it. Used the link in here and see this:
I have the LH locator, go to LH and see this:
My corporate travel agent is utterly useless and says they cannot change the seat.
Who do I contact, AC or LH? Is there a way to avoid spending my morning in HUCA status? Is there an online tool I'm missing?
#382
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Was that booking done today? It may take a day for partner airlines to confirm everything. I usually wait 24-48 hours before attempting to change seat. If it does not work on LH website, I try different *A website such as Swiss, LOT, Brussels, etc (they all use Amadeus) and sometimes I'm able to change seat on their site (and then go back on the LH website to make sure new seat is there). Other times, I use the app and it works. And finally, it not always possible to do it online and I have to call in. It's trial and error!
#383
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,890
Having trouble with seat selection on AC (so, what else is new?), but this time, a little different than I'm used to.
Just booked an award through MileagePlus - one direction is an AC segment. Trying to select seats. Started putting in my PNR/last name on AC.com, and as expected, got directed to the seat selection tool. Except there doesn't seem to be an option for seat selection. I see a few options, (print itinerary, provide advance passenger info., etc.), but no seat selection link. It's usually there (IIRC). Further down, it shows Seat Selection: None. Interestingly, it also has a blank next to my ticket number. United definitely gave me one.
Any reason why seat selection shouldn't be available (and on an award, is it free, or is there supposed to be a cost - this is a transborder flight?) Has anyone seen this before? In the end, probably not a huge deal - it's on a CRJ, so really, there's barely less bad seats, but I prefer to be closer to the front, away from the engines. Wondering if its bot only a seat selection issue, but if AC doesn't actually have the ticket number, I suppose that would be a problem.
Just booked an award through MileagePlus - one direction is an AC segment. Trying to select seats. Started putting in my PNR/last name on AC.com, and as expected, got directed to the seat selection tool. Except there doesn't seem to be an option for seat selection. I see a few options, (print itinerary, provide advance passenger info., etc.), but no seat selection link. It's usually there (IIRC). Further down, it shows Seat Selection: None. Interestingly, it also has a blank next to my ticket number. United definitely gave me one.
Any reason why seat selection shouldn't be available (and on an award, is it free, or is there supposed to be a cost - this is a transborder flight?) Has anyone seen this before? In the end, probably not a huge deal - it's on a CRJ, so really, there's barely less bad seats, but I prefer to be closer to the front, away from the engines. Wondering if its bot only a seat selection issue, but if AC doesn't actually have the ticket number, I suppose that would be a problem.
#384
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
I've booked numerous AC segments with UA MileagePlus and I've never been able to select AC metal seats any way other than calling in or social media.
#385
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,342
Does X class entitle you to free seat selection?
#386
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,308
At least when redeeming UA miles, it does, once you actually manage to get it done.
I have a Lifemiles award booked in I, and cant select seats. Its not even an option.
Why is Air Canada the only airline without online seat selection in business class?
I have a Lifemiles award booked in I, and cant select seats. Its not even an option.
Why is Air Canada the only airline without online seat selection in business class?
#388
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
AC seat selection for awards is a pain in the ... for no good reason. Why have that hilarious 1990s style seat selection tool for non ac.com bookings if it doesn't even work for any award tickets. at least AC has quick and competent social media on both facebook and twitter.
#389
Join Date: Dec 2004
Location: NYC, LON
Programs: *
Posts: 2,772
I have a D fare booking with AC ticket number got through travel agent and still cant get seat selection online (I could for a week then no more) - not just an award ticket problem,
#390
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
With the Amadeus migration coming, there is no point in AC investing in anything related to its current system, so this is unlikely to be fixed until then.