Advice: Confirmed E-Upgrade rescinded on-board aircraft
Apr 19, 2012, 8:22 am
#46
Join Date: Mar 2009
Location: YQT
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Posts: 466
What's more, if this pilot really does live in Miami and flies 767s, it implies he's been doing this commute on a regular basis. That means he's been putting the safety of passengers and crew at risk on an ongoing basis.
Has it been established that he actually lives in Miami, or was he just coming back from a vacation/trip?
Apr 19, 2012, 9:44 am
#47
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, AZ Exec, MR Titanium, IHG Gold, National Exec
Posts: 3,848
Does AC have a crew base in Miami? If not, then it seems to me that it's completely the pilot's fault. In what other industry would you be allowed to commute 1200 miles to the office on the company's dime? If your job is in Toronto, you should be in (or near) Toronto, not living in another country.
Apr 19, 2012, 11:28 am
#48
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,613
It's not good business to have employees bumping regular customers out of business seats.
It alienates the customer base in my opinion.
It alienates the customer base in my opinion.
Apr 23, 2012, 5:11 pm
#50
Original Poster
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 599
So just as an update, I contacted AC Top Tier about this issue. They politely advised that the situation had been handled correctly, and despite the fact that the upgrade was rescinded onboard the aircraft, I was not entitled to any refund of credits as my upgrade from YYZ to YYC was honored.
I'm not totally thrilled, but I understand the policy. In the end, I guess it's only the revoking a confirmed upgrade that bothers me a bit.
I'm not totally thrilled, but I understand the policy. In the end, I guess it's only the revoking a confirmed upgrade that bothers me a bit.
Apr 23, 2012, 6:39 pm
#51
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, AZ Exec, MR Titanium, IHG Gold, National Exec
Posts: 3,848
I think it would have been nice if they at least tossed a few miles or a % discount code your way for your troubles, even if they didn't give you some eUpgrade credits back. It sucks to have your upgrade taken away on-board (not even at the gate...) and have to trudge back to Y, regardless of whether the reason is legitimate or not.
Apr 23, 2012, 9:09 pm
#52
Join Date: Oct 2007
Programs: Maker's Mark Ambassador
Posts: 263
I used to be a regular on the mid-day DFW-YYZ in the front cabin. From time to time, I'd see more crew than passengers in the seats.
The most surreal experience was the chatty F/A taking up two seats to write her Christmas cards on her commute from DFW to report for a YYZ-IAH trip.
Last edited by bluegrinch; Apr 23, 2012 at 9:30 pm
Apr 24, 2012, 3:35 am
#53
Original Member
Join Date: May 1998
Location: Vancouver, Canada
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Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)
Good ol' Air Canada. The never miss an opportunity to miss an opportunity.
Originally Posted by VoodooYYC
So just as an update, I contacted AC Top Tier about this issue. They politely advised that the situation had been handled correctly, and despite the fact that the upgrade was rescinded onboard the aircraft, I was not entitled to any refund of credits as my upgrade from YYZ to YYC was honored.
I'm not totally thrilled, but I understand the policy. In the end, I guess it's only the revoking a confirmed upgrade that bothers me a bit.
I'm not totally thrilled, but I understand the policy. In the end, I guess it's only the revoking a confirmed upgrade that bothers me a bit.
Apr 24, 2012, 3:40 am
#54
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Don't know about the OP. But if AC gave me a refund of some upgrade credits, I would have booked an extra trip with them just to be able to spend the credits.
Apr 24, 2012, 3:57 am
#55
Join Date: Dec 2010
Location: MAN
Programs: BA Silver
Posts: 1,205
They have the right. But if they gave a crap about the survival of their airline maybe they'd think twice about enforcing their right like this, bumping an already-seated pax out of a "confirmed" J seat. Cripes.
Apr 24, 2012, 8:26 am
#57
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,116
Apr 24, 2012, 8:40 am
#58
Join Date: Feb 2005
Posts: 7,156
It really makes one mad when buying Latitude fare for the sole purpose of comfirming an upgrade without having to play aerolotto, ended up seating in economy at several times more expensive than Tango Plus when one does not really need the flexibility and refundability of Latitude.
In OP's type of last minute downgrade situation, will a SE on a Tango Plus fare have priority over a P on Latitude fare who confirmed the upgrade weeks or months in advance?
Apr 24, 2012, 3:45 pm
#59
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Seems there is something wrong here unless AC has changed its policy. Ran across a similar thread from several years ago where it was confirmed by AC that this couldn't happen.
See post #81 of this thread... http://www.flyertalk.com/forum/air-c...t-class-2.html
See post #81 of this thread... http://www.flyertalk.com/forum/air-c...t-class-2.html
Last edited by YQMer; Apr 24, 2012 at 3:51 pm Reason: added post and reference
Apr 24, 2012, 8:20 pm
#60
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,726
So just as an update, I contacted AC Top Tier about this issue. They politely advised that the situation had been handled correctly, and despite the fact that the upgrade was rescinded onboard the aircraft, I was not entitled to any refund of credits as my upgrade from YYZ to YYC was honored.
I'm not totally thrilled, but I understand the policy. In the end, I guess it's only the revoking a confirmed upgrade that bothers me a bit.
I'm not totally thrilled, but I understand the policy. In the end, I guess it's only the revoking a confirmed upgrade that bothers me a bit.
If I were you, I'd escalate up the management ladder.