Advice: Confirmed E-Upgrade rescinded on-board aircraft
#31
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,726
It all depends on the wording of their contract with the pilots. In AC's case the union has specifically negotiated the right for their members to piss off the paying customer.
#32
Join Date: Mar 2009
Location: YQT
Programs: AC, US, AA, UA, BA, QF, DL...
Posts: 466
Nice post
OP,
It's so refreshing (and increasingly rare) to see such a polite, rational post about an unfortunate situation on AC. What a change from the usual "there was no olive in my martini so I demand a free J ticket to SYD" rants.
Thank you!
It's so refreshing (and increasingly rare) to see such a polite, rational post about an unfortunate situation on AC. What a change from the usual "there was no olive in my martini so I demand a free J ticket to SYD" rants.
Thank you!
#33
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,759
It means he is flying somewhere to go to work. To pick places at random for the purposes of inventing an example, suppose a pilot lives in YYC. He is rostered to fly a YYZ-LHR flight, so he would catch a flight YYC-YYZ as a deadhead flight ( i.e. as a passenger) and then pilot the YYZ-LHR flight.
The term is used in the rail industry as well, both for crews and equipment. I've seen cases where the location/number of crews is imbalanced relative to the number of trains needing to go a particular direction. For example a Revelstoke, BC based crew would be called to run a train from Field to Revelostoke. They would have a taxi take them from Revelstoke to Field ( the deadhead trip) and then bring the train from Field to Revelstoke.
The term is used in the rail industry as well, both for crews and equipment. I've seen cases where the location/number of crews is imbalanced relative to the number of trains needing to go a particular direction. For example a Revelstoke, BC based crew would be called to run a train from Field to Revelostoke. They would have a taxi take them from Revelstoke to Field ( the deadhead trip) and then bring the train from Field to Revelstoke.
#34
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, AZ Exec, MR Titanium, IHG Gold, National Exec
Posts: 3,848
I don't even understand how this is a fault on the part of AC. It totally sucks that regular passengers have to get their upgrade taken away because a pilot needs the seat, but you have to remember that DH pilots are going to work. Now I may be crazy, but even from a purely safety standpoint, I would want my flight's captain (who is legally responsible for the flight) to be well-rested and comfortable for the flight they're going to operate.
#35
Join Date: Mar 2011
Location: Aberdeenshire
Programs: BA Exec Silver, Aeroplan, Hilton Honors Gold
Posts: 1,132
It means he is flying somewhere to go to work. To pick places at random for the purposes of inventing an example, suppose a pilot lives in YYC. He is rostered to fly a YYZ-LHR flight, so he would catch a flight YYC-YYZ as a deadhead flight ( i.e. as a passenger) and then pilot the YYZ-LHR flight.
The term is used in the rail industry as well, both for crews and equipment. I've seen cases where the location/number of crews is imbalanced relative to the number of trains needing to go a particular direction. For example a Revelstoke, BC based crew would be called to run a train from Field to Revelostoke. They would have a taxi take them from Revelstoke to Field ( the deadhead trip) and then bring the train from Field to Revelstoke.
The term is used in the rail industry as well, both for crews and equipment. I've seen cases where the location/number of crews is imbalanced relative to the number of trains needing to go a particular direction. For example a Revelstoke, BC based crew would be called to run a train from Field to Revelostoke. They would have a taxi take them from Revelstoke to Field ( the deadhead trip) and then bring the train from Field to Revelstoke.
#36
Suspended
Join Date: Dec 2010
Posts: 4,153
![Smile](https://www.flyertalk.com/forum/images/icons/icon7.gif)
I don't even understand how this is a fault on the part of AC. It totally sucks that regular passengers have to get their upgrade taken away because a pilot needs the seat, but you have to remember that DH pilots are going to work. Now I may be crazy, but even from a purely safety standpoint, I would want my flight's captain (who is legally responsible for the flight) to be well-rested and comfortable for the flight they're going to operate.
#37
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,109
Maybe this dude was the pilot who kicked you out:
"The captain then performed a 6.5hour commute from Florida to Toronto via aircraft. The captain obtained approximately 90 minutes of prone rest in the flight operations pilot rest facility before reporting for duty feeling well rested. This facility is a quiet room equipped with beds to permit prone rest."
(The 767 to Zurich that failed)
http://www.tsb.gc.ca/eng/rapports-re...2/a11f0012.asp
Give up your seat. These pilot dudes who commute to get to their job need their sleep! It's a tough gig to live in Miami, get to Toronto to fly a plane and get to Zurich. Just kick the PAX out to make it work.
Oh, wait, are these the folks who have labor issues and are calling in sick? Oops.
"The captain then performed a 6.5hour commute from Florida to Toronto via aircraft. The captain obtained approximately 90 minutes of prone rest in the flight operations pilot rest facility before reporting for duty feeling well rested. This facility is a quiet room equipped with beds to permit prone rest."
(The 767 to Zurich that failed)
http://www.tsb.gc.ca/eng/rapports-re...2/a11f0012.asp
Give up your seat. These pilot dudes who commute to get to their job need their sleep! It's a tough gig to live in Miami, get to Toronto to fly a plane and get to Zurich. Just kick the PAX out to make it work.
Oh, wait, are these the folks who have labor issues and are calling in sick? Oops.
#39
Join Date: Jun 2010
Programs: AC*E50k, AvisFirst, HHonors Diamond
Posts: 136
I understand the pilots negotiating J seats for work purposes...it's the same rationale for me when I pay for J (transoceanic) or use e-upgrades (transborder over 3 hours).
But, let's be a little realistic here....YOWYYZ? Really? Would I piss off a pax for a ~60 minute flight? If I were the pilot and I were told that a confirmed pax would be denied what they were promised, I think I would take it on the chin for an hour.
But, let's be a little realistic here....YOWYYZ? Really? Would I piss off a pax for a ~60 minute flight? If I were the pilot and I were told that a confirmed pax would be denied what they were promised, I think I would take it on the chin for an hour.
#40
Join Date: Jan 2010
Location: SEA
Posts: 249
It means he is flying somewhere to go to work. To pick places at random for the purposes of inventing an example, suppose a pilot lives in YYC. He is rostered to fly a YYZ-LHR flight, so he would catch a flight YYC-YYZ as a deadhead flight ( i.e. as a passenger) and then pilot the YYZ-LHR flight.
The term is used in the rail industry as well, both for crews and equipment. I've seen cases where the location/number of crews is imbalanced relative to the number of trains needing to go a particular direction. For example a Revelstoke, BC based crew would be called to run a train from Field to Revelostoke. They would have a taxi take them from Revelstoke to Field ( the deadhead trip) and then bring the train from Field to Revelstoke.
The term is used in the rail industry as well, both for crews and equipment. I've seen cases where the location/number of crews is imbalanced relative to the number of trains needing to go a particular direction. For example a Revelstoke, BC based crew would be called to run a train from Field to Revelostoke. They would have a taxi take them from Revelstoke to Field ( the deadhead trip) and then bring the train from Field to Revelstoke.
#41
Suspended
Join Date: Dec 2010
Posts: 4,153
I have no control over what pilots do before my flights. Then there are two of them anyways. I only know what I booked and what I upgraded. I wouldn't find it appropriate to be re-seated to y once on board. Now, if AC had a blanket policy to fill J seats with SEs from the back maybe I would be more flexible too.
#42
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, AZ Exec, MR Titanium, IHG Gold, National Exec
Posts: 3,848
#43
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Clearly "prone rest" is a term of art here, but it's a particularly jarring one, since it actually describes almost the opposite of its (presumably) intended meaning.
#44
Join Date: Dec 2007
Posts: 149
Ridiculous
So, a pilot invokes his contractual right to sit in a slightly wider seat for 45 minutes at the expense of pissing off a frequent traveller on the airline....the airline that pays his salary, irrespective of how much he is unsatisfied with his compensation.
Obviously he has zero respect for his firms clients, this shows a total lack of respect for both the employer and the client of that employer.
How does this conversation go? I imagine:
Gate Agent: "no captain there are no biz seats available but I could bump one of our good clients to sit you up front"
Captain: "Yes, please do that, Screw the client, I need that extra space for my huge ego"
Ridiculous.
Obviously he has zero respect for his firms clients, this shows a total lack of respect for both the employer and the client of that employer.
How does this conversation go? I imagine:
Gate Agent: "no captain there are no biz seats available but I could bump one of our good clients to sit you up front"
Captain: "Yes, please do that, Screw the client, I need that extra space for my huge ego"
Ridiculous.
#45
Join Date: Mar 2009
Location: YQT
Programs: AC, US, AA, UA, BA, QF, DL...
Posts: 466
So, a pilot invokes his contractual right to sit in a slightly wider seat for 45 minutes at the expense of pissing off a frequent traveller on the airline....the airline that pays his salary, irrespective of how much he is unsatisfied with his compensation.
Obviously he has zero respect for his firms clients, this shows a total lack of respect for both the employer and the client of that employer.
How does this conversation go? I imagine:
Gate Agent: "no captain there are no biz seats available but I could bump one of our good clients to sit you up front"
Captain: "Yes, please do that, Screw the client, I need that extra space for my huge ego"
Ridiculous.
Obviously he has zero respect for his firms clients, this shows a total lack of respect for both the employer and the client of that employer.
How does this conversation go? I imagine:
Gate Agent: "no captain there are no biz seats available but I could bump one of our good clients to sit you up front"
Captain: "Yes, please do that, Screw the client, I need that extra space for my huge ego"
Ridiculous.
Flight ops may have called down and told the crew to do the reseat without the pilot ever knowing. He just showed up and took his seat.
Don't get me wrong, I'm as perennially disappointed in AC's customer service and unions as the next traveler, but let's not dump on this individual without knowing the whole story.