Missing flights on BMI
Apr 16, 2012, 3:05 pm
#1
Original Poster
Join Date: Jul 2011
Programs: AC Altitude 35K
Posts: 12
Missing flights on BMI
Anyone else finding it's a real struggle to get credit for flights when they don't show up at first? I took 2 flights on British Midland in January (LHR-BHD and back). I entered my Aeroplan number when I made the booking, and my boarding passes show AC*G (I presume this means Air Canada - Gold) so I'm sure it got into the system. When the flights had not shown up on my statements after a few weeks, I sent in absolutely clear and legible scanned copies of my BMI itinerary, boading passes, even baggage claim checks. The name is exactly the same as the one on my Aeroplan profile. Now I keep getting letters from Aeroplan saying "There is no record with the airline for the passenger name submitted". An Aeroplan agent told me that it is BMI saying that they can't match the name. Is it worth trying to take this up directly with BMI?
Apr 16, 2012, 3:32 pm
#2
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Which booking class was it? I have only ever had a problem with BMI when the booking class was not valid. You have to check the footnotes on APs website since a lot of classes became ineligible in April 2011.
Apr 16, 2012, 4:15 pm
#5
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,009
Apr 16, 2012, 5:39 pm
#6
Join Date: Jul 2005
Location: Sydney, Australia
Programs: Asian Club *g, AC Aeroplan, EK Skywards, QF Frequent Flyer, Velocity VA, Hilton Honors Diamond
Posts: 424
This exact same thimng happened to me-I fly January LHR-EDI-LHR one way claimed but other (more expensive ticket did not). I entered my AC # at time of booking and presented my card at check in and my boarding pass showed AC*G. I sent the electronic ticket and scanned BP to Aeroplan and was told I had already credited that to another *A account, I do not have another account with *A so asked which one as I do not hold one and my AC details were obviously used as it reflected on the BP. The points after my challenging have been loaded. AP had advised it was bmi who had rejected the claim.
Be persistant if you rightfully are due the points!
Good luck
SYD/YYZ
Be persistant if you rightfully are due the points!
Good luck
SYD/YYZ
Apr 16, 2012, 7:10 pm
#8
Join Date: Sep 2009
Location: Ottawa, Ontario Canada
Programs: UA 1K, Hilton Honors Diamond. Priority Club Platinum. Emerald Club Executive Elite
Posts: 446
Anyone else finding it's a real struggle to get credit for flights when they don't show up at first? I took 2 flights on British Midland in January (LHR-BHD and back). I entered my Aeroplan number when I made the booking, and my boarding passes show AC*G (I presume this means Air Canada - Gold) so I'm sure it got into the system. When the flights had not shown up on my statements after a few weeks, I sent in absolutely clear and legible scanned copies of my BMI itinerary, boading passes, even baggage claim checks. The name is exactly the same as the one on my Aeroplan profile. Now I keep getting letters from Aeroplan saying "There is no record with the airline for the passenger name submitted". An Aeroplan agent told me that it is BMI saying that they can't match the name. Is it worth trying to take this up directly with BMI?
Apr 16, 2012, 9:28 pm
#9
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,388
Its a pain in the butt! This time around its taking longer. Last month YYZ to MUC and we left late as most AC flights at the time. We missed our connection and they rushed us onto a TP flight instead of a LH flight but they are still both Star Alliance carriers, however they claim they have no proof we were on board! They have my lost bags claim from the flight they cant find us on! Then the route LIS to LHR on TP is taking a long time to show up also. I paid $83 to make sure I am one class above what I need too. If I do not received points, I can fly on cheaper carriers and save that money!
Apr 17, 2012, 5:42 am
#10
Join Date: Mar 2011
Location: Canada
Programs: Star Alliance G*, Marriott Bonvoy Titanium,
Posts: 3,591
crediting BMI flights on AP
I called the AP call centre about a missing segment, and received a good suggestion! You can e-mail your scanned travel docs to:
[email protected]
My call was about a missing UA segment, and the agent suggested that AP must wait to hear from UA before crediting!
I also asked (he was very helpful!) about crediting BMI flights after April,2012. The agent suggested (much to my surprise) that AP will continue to provide BMI flight credit, since this was the arrangement when the ticket was purchased! (I will believe it when I see it, my BMI flight is in August!).
[email protected]
My call was about a missing UA segment, and the agent suggested that AP must wait to hear from UA before crediting!
I also asked (he was very helpful!) about crediting BMI flights after April,2012. The agent suggested (much to my surprise) that AP will continue to provide BMI flight credit, since this was the arrangement when the ticket was purchased! (I will believe it when I see it, my BMI flight is in August!).
Last edited by Antonio8069; Apr 17, 2012 at 5:43 am Reason: missing year
Apr 17, 2012, 9:17 am
#11
Original Poster
Join Date: Jul 2011
Programs: AC Altitude 35K
Posts: 12
I called the AP call centre about a missing segment, and received a good suggestion! You can e-mail your scanned travel docs to:
[email protected]
[email protected]
Apr 17, 2012, 11:59 am
#12
Join Date: Jul 2002
Location: EDI
Programs: BA silver, AC *s p, A3, EI, KL, & UA nobody!
Posts: 357
Similar experience. Purchased through AC LATITUDE fare. So far, only 3 of 4 flights came through. I sent in a request several weeks ago, but still not posting. I assumed if I purchased a LATITUDE fare, they would all be eligible for points/status flights. Ah well..they'll soon be out of *A. Not much point in spending a lot of time trying to get what I deserve.
Due to a re-route arranged by AC at YYC my connecting LHR/EDI flight with BD as AC code-share 'fell-out' of the system. AC advised me to have this re-instated by BD at LHR during transfer as AC could not do it!!
- this done with no problem including a boarding pass endorsed with AC*G!
AC flights posted to AP OK but NIL for BD.
- I have now mailed my BD boarding pass to AC E at YUL and wait on the result!!
Apr 17, 2012, 9:31 pm
#13
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,940
I called the AP call centre about a missing segment, and received a good suggestion! You can e-mail your scanned travel docs to:
[email protected]
My call was about a missing UA segment, and the agent suggested that AP must wait to hear from UA before crediting!
I also asked (he was very helpful!) about crediting BMI flights after April,2012. The agent suggested (much to my surprise) that AP will continue to provide BMI flight credit, since this was the arrangement when the ticket was purchased! (I will believe it when I see it, my BMI flight is in August!).
[email protected]
My call was about a missing UA segment, and the agent suggested that AP must wait to hear from UA before crediting!
I also asked (he was very helpful!) about crediting BMI flights after April,2012. The agent suggested (much to my surprise) that AP will continue to provide BMI flight credit, since this was the arrangement when the ticket was purchased! (I will believe it when I see it, my BMI flight is in August!).
AFAIK its when you fly that the flights get credit. Not when you bought your ticket.
Apr 18, 2012, 2:18 am
#14
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
I was reading the Terms and Conditions on the BMI Aeroplan earnings page and it does not reference any term which allows Aeroplan or BMI to rescind earning rights on listed eligible flights with no notice for any reason. So I'm not sure what sort of notice must be given and how that effects tickets previously purchased.