Anyone have the same problem?
Oct 14, 2011, 10:38 pm
#1
Original Poster
Join Date: Oct 2008
Posts: 71
Anyone have the same problem?
Hi there
I've been having trouble accessing my rewards on Aeroplan site. When I log in and click "manage reward" I could see the trip that I've booked for Jan. but when I clicked on it to get all the details, this showed up:"We are unable to display your flight reward details. Please call the Aeroplan Contact Centre for assistance." I was just wondering if anyone experience this same problem. It's been like this for about 2 months. I called Aeroplan technical support, he couldn't help me. He advised me to call the contact centre and told me that he will make a note on my file to have someone look into this. It's has been a week and nothing changed!
I've been having trouble accessing my rewards on Aeroplan site. When I log in and click "manage reward" I could see the trip that I've booked for Jan. but when I clicked on it to get all the details, this showed up:"We are unable to display your flight reward details. Please call the Aeroplan Contact Centre for assistance." I was just wondering if anyone experience this same problem. It's been like this for about 2 months. I called Aeroplan technical support, he couldn't help me. He advised me to call the contact centre and told me that he will make a note on my file to have someone look into this. It's has been a week and nothing changed!
Oct 14, 2011, 10:53 pm
#3
Join Date: Jun 2009
Location: YYZ
Programs: AC E; Marriott Platinum
Posts: 2,409
Sounds like a schedule change occurred and your original schedule is invalid for some reason. I had the same problem when AC cancelled one of my flights...as soon as I rebooked it, I was able to see it on Manage Your Rewards
Oct 15, 2011, 12:01 am
#4
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
This happens all the time. Most likely there are schedule changes on some of your flights. Could be very minor change like leaving 5 minutes early.
As soon as such change occurs (at least for partner flights), they ADD a new flight with the new schedule to your itinerary. At one point my 9-segment reward had 18 segments shown when viewed on aircanada.com . This becomes "invalid" under aeroplan.com
Every once in a while they clean it up and it will display properly on aeroplan.com .
If you don't mind calling+waiting, you can call up aeroplan to have them correct it right away.
As soon as such change occurs (at least for partner flights), they ADD a new flight with the new schedule to your itinerary. At one point my 9-segment reward had 18 segments shown when viewed on aircanada.com . This becomes "invalid" under aeroplan.com
Every once in a while they clean it up and it will display properly on aeroplan.com .
If you don't mind calling+waiting, you can call up aeroplan to have them correct it right away.
Oct 15, 2011, 2:31 pm
#7
Join Date: Jan 2005
Programs: AC SE100K MM, Accor Plat
Posts: 218
I had this happen to a pretty large Aeroplan tix I had booked as well. There were a bunch of sched changes and finally one day I couldn't see the itin anymore. I called Aeroplan and they were able to send me the ticket confirmation again but I've not been able to view it again on either Air Canada or Aeroplan. I also figured LH cancelled one of the flights I was on and has moved me to the earlier one (from checking with LH and using the LH PNR) but Aeroplan still insists I am on the cancelled flight which isn't even being offered 
so also think this might be tripping up the system somewhere in not being able to display my flight award.
so also think this might be tripping up the system somewhere in not being able to display my flight award.
Oct 15, 2011, 6:57 pm
#8
Join Date: Jan 2005
Location: YHZ
Programs: UA PREMIER GOLD, AC*E25K, Best Western Diamond, Marriott Gold, NEXUS/GE
Posts: 131
OP is correct. Even without sched changes, the individual files on AP reward bookings will not display on the AP site. Just use "manage my bookings" tab on the AirCanada webpage. Your flights will display there...with or without sched changes.
Oct 15, 2011, 10:38 pm
#9
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
I've had the same problems referencing booked AE rewards for years on the AE website..
Its not a management system that can be relied on..
I usually have the itinerary e-mailed.. then printed, and placed in a stack on my desk file for reference..
Its not a management system that can be relied on..
I usually have the itinerary e-mailed.. then printed, and placed in a stack on my desk file for reference..
Oct 16, 2011, 10:17 am
#11
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Oct 16, 2011, 9:42 pm
#12
Original Poster
Join Date: Oct 2008
Posts: 71
Thank you for all your help. I've placed a call to AP and the agent advised me that there was a slight change in the departure time (5 mins) on one of the segments. He said he will try to fix it but it'll have to go through the ticketing department and will take a few days.
Oct 16, 2011, 9:46 pm
#13
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Thank you for all your help. I've placed a call to AP and the agent advised me that there was a slight change in the departure time (5 mins) on one of the segments. He said he will try to fix it but it'll have to go through the ticketing department and will take a few days.
Changes in departure times happens all the time.. I would just make a note of it in hand writing on the itinerary printed out..
On your itinerary, if you have the flight numbers, outside 2 or 3 days prior to departure, you can double check the status of your flight, by entering your flight number on the appropriate metal website..