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Question: Threshold eUpgrades

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Question: Threshold eUpgrades

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Old Sep 2, 2011 | 9:44 am
  #1  
Rolls Royce
Original Poster
 
Join Date: Sep 2009
Posts: 40
Threshold eUpgrades
I am Prestige. A few weeks ago I passed 20k status miles for 2011. If I understand the table from the link below correctly I should have had 10 eupgrade credits deposited into my account at that point. I just got off the phone with AP and the lady is telling me I'm not entitled to these. Can somebody clarify?

http://www.aircanada.com/en/aeroplan...eupgrades.html
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Old Sep 2, 2011 | 1:03 pm
  #2  
Away from YYZ
 
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
Originally Posted by Rolls Royce
I am Prestige. A few weeks ago I passed 20k status miles for 2011. If I understand the table from the link below correctly I should have had 10 eupgrade credits deposited into my account at that point. I just got off the phone with AP and the lady is telling me I'm not entitled to these. Can somebody clarify?

http://www.aircanada.com/en/aeroplan...eupgrades.html
Agree with you.
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Old Sep 2, 2011 | 1:20 pm
  #3  
AClover
 
Join Date: Dec 2007
Programs: AP E, A3 G, SPG G
Posts: 214
Originally Posted by Rolls Royce
I am Prestige. A few weeks ago I passed 20k status miles for 2011. If I understand the table from the link below correctly I should have had 10 eupgrade credits deposited into my account at that point. I just got off the phone with AP and the lady is telling me I'm not entitled to these. Can somebody clarify?

http://www.aircanada.com/en/aeroplan...eupgrades.html
Did you ask her why she believes you are not entitled? From the info you've provided you definately are. Maybe call back and try to get a better agent?

AClover
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Old Sep 2, 2011 | 5:53 pm
  #4  
g46r
 
Join Date: Dec 2010
Programs: UA MP
Posts: 768
EUpgrade is an AC program. Call AC instead of AP if you don't see the threshhold deposited within a few days.
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Old Sep 3, 2011 | 11:43 pm
  #5  
wwtsang
 
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
threshold upgrades aren't immediate, give it some time and if they still don't show up call them, unless you need the credits to request an upgrade soon

btw the summer eupgrade promo has ended
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