canadiancow

Has it already expired, or is it going to soon?

It's pretty easy to go to Esso. If I lived in Canada and you didn't, I'd go top her up. But... you have so many ways of earning miles.

mrpickle

Esso or Home Hardware usually posts in a day or two. Are you near one? If not I could go for you and credit a mile to her account number.

Wings100

Don't you need to scan a card at time of fill up?

IluvSQ

No, you can manually enter the number ( with cashier, not at automated pumps)

Wings100

Thx I did not know that

YZF_Elite

Yes this works great, in fact I did it yesterday for Mrs. YZF_Elite who had an expiry coming in early March.

Sadly I can remember her AP #, but I can't remember my own social insurance number at times!

superangrypenguin

Thank you. I asked her just now and she'll get a tank at Esso which isn't far away. I appreciate your offer!

phbl

yeah but every us airline started adopting the same policies as well, and canadian companies are renowned for greed and screwing customers over

it sucks and i feel for you but the basic thing of any type of currency is know the terms: fees, policies, terms, conditions. and they do have your point expiration clearly listed, were you never logging into your account?

and your no esso in sfo is moot: you didn't know that the points expired in the first place. nonetheless you could have earned errorplan off oal travel, car rentals, hotels--even the knights f---ing inn or super 8

anyways errorplan sucks, maybe this is the good lord working in his/her mysterious ways

jerry305

I believe that's a 5-year-old post that you're replying to.

getliquid

it already expired, but previous threads mentioned if I can get a aeroplan partner to backdate the miles with a receipt then it would post with the date of the receipt... Seems like only partner thats near me that does this is Home hardware... now only if i can find a receipt from last year

Quade111

So, I found out some bad news today. My aeroplan points expired recently and I've lost 200,000 points!

The loss of points was due to inactivity for 12 months per Aeroplan.

The truth is that I did a single transaction in the past year. It was made a few months ago which should have extended the life of my points another 12 months- I bought gas at Esso, and I very clearly remember swiping my card at the pump. I made this transaction specifically so I could extend my points. I assumed it had gone through successfully. Turns out that it didn't register for some reason and now Aeroplan has voided all my points and I've lost a lot of points and it is quite painful.

Clearly the points should be redeemed as I did my part of the contract (I performed my one transaction I am obligated to do)... however, it appears that I will lose out because of an error that was out of my control.

I have contacted Esso and they not say they can not help me unless I have the paper receipt from the pump (I don't have it). A credit card statement is not adequate since Esso says they need the invoice number and that they have no way of looking up the invoice number on my behalf ( I asked them to do this multiple ways and they were steadfast about this).

I have also contacted aeroplan through their website but the email response says it will take at least a week before I hear any response from them.

The reason why I'm writing to see if anyone has any advise on how to ensure I get my points back.

I hate to say it, but I'm really quite pessimistic that Aeroplan will be reasonable about my problem. I'm afraid that the customer service staff will say NO outright to my claim and say there is nothing they can do to help me. Further, they may be able to point to small print in the contract that stats they aren't responsible for errors on Esso's pump readers and that they don't have to give me the points back and they will not under any circumstances do so.

Normally I wouldn't worry about losing a few points lost from a single transaction, however, this single transaction is the only thing that is keeping me from losing a decade of saved points.


I'm sure I'm not the first person to have this problem - can anyone help me with any advice whatsoever? Is there any precedent that anyone is aware of? Does anyone know who I should escalate the issue to if I run into if problems getting help from their customer service? Anything will help.

superangrypenguin

Call and beg. I don't know what else you can do.

j_the_p

Pretty much what SAP said. Also, there used to be an option where you could pay to have the points re-instated. Not sure if that still exists.

Marlin240

Seems like it does. This is taken from the AE FAQ:

"REINSTATING EXPIRED MILES
What happens if my miles do expire?

If your Aeroplan Miles expire, your Aeroplan Card and Aeroplan Number remain valid, so you do not need to re-enrol in the Aeroplan Program the next time you want to accumulate miles. Simply use your card and your newly earned miles will be credited to your Aeroplan Account.

Expired miles are eligible for reinstatement and you may reinstate a portion or all of your expired miles for the administrative fees of C$30 plus C$0.01 per mile reinstated (plus any applicable taxes). Please read more about our 12-month mileage expiry policy.

If you wish to reinstate your Aeroplan Miles, you can call the Aeroplan Contact Centre: 1-800-361-5373 / 1-514-395-0300."

That's going to work out to a lot of money for 200K points. Probably best if the OP pursues the option to get proof as far as s/he can before resorting to this.

beep88

If the transaction is that important I'd set reminders and keep receipts, and make sure that the points registered, which is exactly what I did to extend my AA and UA miles using groupon.

Other methods would be to look for hotel or rental car transactions you did within the last 6 months or so.

Years ago I had to beg UA to reinstate my 100k miles with a convincing (and true) story involving hotel not transferring the points.