AP Just wiped out my account - now what???
 

Due to inactivity, AP just zeroed out nearly 40,000 miles. I did not see any warnings anywhere that they were about to expire. Disgusting. How can I get them re-instated?

By paying 0.02 per mile plus an admin fee.

Sorry, but I've stopped having much sympathy for these cases. The account inactivity policy has been in effect for several years now, and there have been news articles every year since about people who lost their miles as a result. I don't know how you wouldn't know.

Also, the account expiry date is always shown in the "your account" page on aeroplan.com, and all it takes to keep your account active is any kind of activity; earning or redemption. Even just swiping your card at Esso. I'd say a 2- or 3-year account inactivity expiry might be more reasonable, but still.

Sorry to be harsh; I know it sucks, but at this point I think you only have yourself to blame. As DaveTO said, you can pay to get your points back, but it's probably not worth it at 2¢/mi.

Well .... We don't have any Esso stations down here in San Francisco, nor did they make a big deal out of it in the Chronicle, San Jose Mercury News, or the Palo Alto Weekly.

It's not worth paying 2¢/mi. Honestly, it's becoming not worth flying AC without the loyalty program. The only slight benefit of my miles is that it can be quite costly to fly to Canada. I can zip across the US on Virgin America or JetBlue for a song, and Virgin now goes to YYZ.

Sorry to break it to you, but Virgin America cancelled their YYZ flights.

You didn't lose much. 40K points are definitely not worth $800. Just move on and don't collect AP any more.

AP is hoping more people like the OP to have tons of AP points taken away. That's one of the ways they make money.:td:

Actually the fee for reinstating points is $0.01/mile plus $30 service charge. Still a rip-off, but not nearly as bad as $0.02/mile.

"Expired miles are eligible for reinstatement up to 7 years following the last accumulation or redemption transaction in the account, whichever is later. You may reinstate a portion or all of your expired miles for an administrative fee of C$30 plus C$0.01 per mile reinstated (plus any applicable taxes). Reinstated miles will be available for redemption for 7 years from the date of reinstatement as long as you remain active in the program."

Given that miles are worth about 85 cents, still a ripoff.

But eh, what can you expect from Aeroplan?

I hear that all the seized points are redistributed to the executives as Christmas bonuses? :p

You wuz robbed by white collar muggers.

All the major airlines have expiration dates on their miles ... I'm sure you've heard ... You neglected it ... You forgot ... Too bad ... It's just miles, you're still alive :rolleyes:

One of the first enhancements after Aeroplan was split.

At 0.01 per mile, it may still be worth reinstating. Currently, before July 15th, 2011, you can redeem your 40,000 miles for a round trip to any Hawaii destination. Usually these types of trips run more $400 base plus taxes. Our spring break, or Christmas vacations may go triple at $1,200 base plus taxes.

Not to be argumentative, but DL SkyMiles do not expire based on a recently changed policy...

https://www.delta.com/skymiles/about...jsp#expiration

To add to the second paragraph, I have seen emails from Aeroplan warning about inactivity for about a year before...

When you check your account on aeroplan.com, it also tells you clearly when the account expires.

(BTW, just fixing my typo, is it not supposed to be areoplan in Quebec? :D)