IVR Problems
Feb 21, 2001 | 2:14 pm
#1
Original Poster
Join Date: Jan 1999
Location: YYZ
Posts: 1,154
IVR Problems
Has anyone else had the problem with aeroplan's IVR where the system will jump you out an operator while it is in the middle of listing your transactions? This seems to happen almost monthly with my account, as if there is a 'bad' transaction which it can't resolve until the statement is issued. Happens both for a telephone listing, and a faxed list (the latter right after it confirms that it is being sent - only it never arrives.)
Feb 21, 2001 | 2:43 pm
#3
Join Date: Feb 2000
Location: Oakville, Ont, Canada
Posts: 407
My faxes never, ever arrive and I often get bumped over to an agent while the listing is occurring. I sent a note to Aeroplan back in September and received a form note back thanking me for my concern blah blah, and they are working on it. I also asked for web based transaction listing in real time and we all know how far along they are on that!
Feb 21, 2001 | 5:59 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,272
I have a suspected culprit for this...new partners. I recently had a Thrifty car rental that posted (apparently a miracle)yet the voice system quit when it got to that entry - an agent told me that the credit was from Thrifty. I did not ask if this was the cause for the system to stop listing at that transaction.