You can generally catch the ad on Canada AM and CTVNewsnet, and on Newsworld throughout the day. I think it is also running throughout the day on most Canadian networks.

Shareholder is right. I saw it on CTV Agincourt and I believe it'll be on all the time.

OIC, interesting. Thanks. I actually saw part of it in CBC News today, but I'll keep watching in the coming days.

My question now that the commitment has been made: what are the benchmarks that will measure progress ? Number of complaints; number of lost bags; time on hold at reservation lines; on time departures; quality of meals; customer service; In short, how will we know that things are getting better at AC?

They won't ask for another 180 days?

andrew

The AC website has of this am an item on the 180 day commitment with target dates and some benchmarks to score the report card.

Do any of the CP lovers remember their Christmas vacations? The CP pay just before christmas was made possible thanks to AC. You're welcome for all the hard work I've done to help keep AC a profitable airline and therefore able to bail out CP employees and travellers.

AC's Exec is still nothing to sneeze at. If you don't believe me, fly Exec within the US and let me know.

TheOtherSideOfTheGame,

I feel you have stepped out of line with your post above. This is not an employee "beef" board but rather a board dominated by our customers and respect should be shown for their topics of interest without interjection from a disgruntled employee. They do not need to heard nor deserve to read any vindictive spouting from employees taking potshots at either other; be they AC or Cdn.

I strive to contribute information of interest, share experiences with fellow posters, and gather knowledge and understanding from the unique people that frequent this board and justify my employment...what is your objective?

Please, knock it off with the potshots. This is not the place to fire them from.

Flygirl: Thank you...that post bothered me but it was not my place to comment.

A Flygirl, Could not have said it better myself.....

I know we all strive for the best service we can give....growing pains are really no excuse for poor service... We as employees know what the travelling experiance should be and we are trying our best to provide the best possible service we can.

Unfortunately we are under a laser microscope and every move we make is analyzed and re-analyzed this is what sells papers. We will overcome this temporary setback and be the world class airline you all expect. Then we can change our focus to the gas companies and start forcing them to be accountable for the prices they charge at the pumps! Especially before a Holiday weekend.

Regards YYZAC

P.S. Just trying to change the subject folks, I must apologize to those poor Petrol Companies. :-)

I'm sorry! It was not my goal to come off that nasty. I am just tired of AC being called the bad guy when it was not a choice. Honestly, between the mess we have now and the mess we would have had if AC had not taken over, I'll take this any day. But I do take it personally whenever I see passengers saying that there are no nice AC agents. I try to smile at everyone. I ask people how there trip was and I actually care about the answer. If a passenger leaves my desk and has not been served to the best of my abilites, I honestly regret it.

Sorry!

Kinda begs the question "Then just how nasty did you mean to come off?"

The belief "I/we bailed your butt out, and you should be thankful" demonstrates the arrogance that many of us find distasteful in our dealings with some AC staff. While I don't doubt that you are often sincere in your efforts for passengers, the insidious nature of arrogance is that the arrogant don't realize or believe they are being arrogant, they just believe they are actually better/superior/more significant/whatever. It seems strange (bizarre, even) to make a case for the existence of "nice" AC agents by being "nasty."

As for gas prices, if one station is charging too much, you can always go to another one.

I trust the various ironies of this thread are not lost.

Come on, KH. It sounded like a sincere apology to me. There's no point belabouring the issue.

The only irony I see in this thread is that we all put our pants on one leg at a time. A passenger is not better than an agent and an agent is not better than a passenger.

At this point, asking which came first (a:unprofessional behaviour on the part of the agent or b:unprofessional behaviour on the part of the passenger) is moot point. I promise that if you treat me fairly, I will treat you fairly!

This last lot is off-topic.

Were seat sales part of the 180 day deal?
What happened to them?