I'm sorry! It was not my goal to come off that nasty. I am just tired of AC being called the bad guy when it was not a choice. Honestly, between the mess we have now and the mess we would have had if AC had not taken over, I'll take this any day. But I do take it personally whenever I see passengers saying that there are no nice AC agents. I try to smile at everyone. I ask people how there trip was and I actually care about the answer. If a passenger leaves my desk and has not been served to the best of my abilites, I honestly regret it.

Sorry!