A Flygirl, Could not have said it better myself.....

I know we all strive for the best service we can give....growing pains are really no excuse for poor service... We as employees know what the travelling experiance should be and we are trying our best to provide the best possible service we can.

Unfortunately we are under a laser microscope and every move we make is analyzed and re-analyzed this is what sells papers. We will overcome this temporary setback and be the world class airline you all expect. Then we can change our focus to the gas companies and start forcing them to be accountable for the prices they charge at the pumps! Especially before a Holiday weekend.

Regards YYZAC

P.S. Just trying to change the subject folks, I must apologize to those poor Petrol Companies. :-)