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Old Nov 16, 2015, 3:09 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: B747-437B
Guide to JNB (Oliver R. Tambo International Airport, Johannesburg, Republic of South Africa)


Welcome to the guide to JNB.

If your have any further questions that have not been answered after reading through, please do not hesitate to ask.

Bear in mind that the minimum connection times given below are the shortest connections allowed for tickets on a single PNR. It would be advisable to leave more time than this, particularly if you are arriving during the busy morning period. If you are travelling on two separate PNRs, add on at least an extra hour to the MCTs to allow for whatever delays the Travel Gods may throw at you.

Do note that procedures can change so this guide may not be accurate. If you notice anything has changed or there are any errors, just let me know.


International-Domestic Connection

Minimum connection time: 90 minutes

Once you have deplaned, simply follow the crowd to the immigration hall.
After going through passport control, you will need to collect your luggage and pass through customs irrespective of whether your bags have been tagged through to your final destination.
Exit into the public area and proceed up to departures level by way of the escalators which are opposite and to the left. The escalator can take trolleys.
If your bags have already been tagged through to your destination and you have your boarding passes for the onward domestic flight, you can use fast bag drop.
Otherwise you will need to check-in as normal.
Alternatively, you can use the baggage re-check desks on the left before exiting to the public area (NOTE : These are permanently closed now - Oct 2022).
If you would prefer to avoid the porters and taxi touts in the arrivals halls, there are escalators to the left of these desks which will take you to level 1. From there you will need to go up one more level to reach domestic departures. (NOTE : These escalators are out of service now - Oct 2022).

The domestic terminal is designated as a separate terminal (Terminal B) but do not be confused by this. All the terminals at JNB are under one roof so you barely notice that you are transferring between them.


Domestic-International Connection

If you can interline baggage, you can check it through from your initial departure point to your international destination. Once you land at JNB walk out to exit (ignore signs to go downstairs to baggage reclaim), keep walking through the shops/past the food court, around the atrium and there is a security/emigration point on your front right.

Please see post #106 for an illustrated guide.
[although there is no need to go up the moving walkway and then back down again - just come out of the domestic exit and keep walking straight on that level, which will bring you to the security/emigration point]


International-International Connection

Minimum connection time: 60 minutes

This is where things become a little more tricky.

If you arrive at a jetway, you will see a corridor heading towards International Transfers on the left just before the escalators down to passport control.
If you arrive at a remote stand and are bussed to the terminal, you will see the escalators on the left heading up to International Transfers as you enter the building.
Both these paths are well signposted and there is usually a staff member shouting out "International transit" and waving a sign to direct passengers.
When you go down the corridor, there is a transit immigration point before the transfer desks. Typically the wait here is 1-3 minutes, very much quicker than 'normal' immigration.
Your passport will be stamped with a "TRANSIT" stamp here even though you do not enter the country, and you must ensure that you have the required blank pages otherwise you may not be permitted to continue your transit and instead sent back to your originating point.

A few meters beyond the immigration checkpoint is the main transit information area which have desks for all the international airlines and handling agents.
If your bags have already been tagged through to your final destination, ensure that you give your connecting airline the tag numbers at this time so that they can verify them in their system.
If the tag numbers are not re-verified, they will not be loaded without manual intervention. This is not required if connecting from SAA to SAA flights however.

If your bags have not been tagged through, you will need to find a member of staff in International Transfers from your arriving airline.
Ask them to get one of their baggage services staff to pull your bags off the belt manually and coordinate with staff from your onward airline to retag them to your final destination.

This is a rather convoluted process and can take a long time.

Therefore, if your bags cannot be tagged all the way through, it is advisable to pass through immigration, collect your bags at baggage reclaim and clear customs.
After you clear customs but before you exit to the public area (the exit is a set of sliding doors on your right), you will see a series of baggage re-check desks on your left.
Proceed to these desks since they often have smaller queues and have your bags re-tagged.
Then head up the escalators to your left (do not exit the main doors into the public area) which emerge on the departures level.
Turn right when facing the Vodacom store and the departures security checkpoint is right in front of you.

You can do the entire transit and enter/exit South Africa in less than 5 minutes if your bags come out quickly.

If time permits, the safest option is to clear customs and re-check your bags as described above rather than rely on the interlining system at JNB.

Have a look at post #9 of this thread for pictures.

Originally posted by Ambassador BA304.

Luggage storage

This is taken from the whyjoburg.com web site (April 2016):

BagPort South Africa, the original company that provided a luggage storage service at OR Tambo International Airport, has changed its name.

It now operates as Ateck - from the same premises down the escalators at the main exit of Terminal A arrivals, on Basement Level 1, going towards the Parkade 2 (South).

Costs are : (NB : CASH ONLY! No Cards Accepted.)
0-5 hours: R70.00
6-12 hours: R80.00
12-24 hours: R90.00
24 hours or more: R90.00 per day.

Open 24 hours, every day of the year.

Contact details :
Tel : +27 (11) 390 2689
http://www.a-teck.co.za/or-tambo-airport-store-teck/
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JNB / Johannesburg Airport - Connections, Facilities, Layovers, etc.

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Old Oct 15, 2015, 4:02 am
  #346  
 
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
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Ah, thanks BettyPR, I understand better now. The "checking in" terminology confused me - thought you meant check-in as in going to a check-in agent at a desk in departures.* I have done the showing of bag tags at the gate when connecting between different carriers in the past. It certainly makes sense if you can do it at the transfer desk.

I like the sound of the escort service (though the term sounds rather dubious!). These small craft serving international destinations get parked right on the other side of the airport and passengers get bussed to the terminal. So it means waiting for all pax to disembark - even if you are first off the aircraft - then being given the scenic tour of the apron. A car to meet you will save considerable time.


* Sometimes I don't even know what the airlines mean when they say things like: "minimum check-in time for US is 3 hours prior to scheduled departure time". So if I check in on line 24 hours before have I complied? Or do I need to meet some sort of conformance check (like at LHR)? Or must my bags be in the system by then? In which case why don't they say that?
Cheetah_SA is offline  
Old Oct 15, 2015, 4:49 am
  #347  
 
Join Date: Feb 2009
Posts: 94
Hello

I have a connection time in JNB from RUN with UU to WDH with BA of 1 1/2 hours. I was informed by the UU customer service that they don't forward my luggage. Is this physically not doable or can the airport check in agent do something here. If I really have to collect mw baggage and check in again, will I have enough time? Thanks for your thoughts!
hagi is offline  
Old Oct 15, 2015, 5:17 pm
  #348  
 
Join Date: Oct 2015
Posts: 4
Cheetah_SA, trust me, I have read and reread many many posts on this forum and others and that is why I got so confused. The airlines, especially Delta, have too many web pages with what I think is conflicting info.

Don't know what I would have done without folks like you who show an interest and want to help novices like me!
BettyPR is offline  
Old Oct 17, 2015, 2:58 pm
  #349  
 
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Originally Posted by hagi
Hello

I have a connection time in JNB from RUN with UU to WDH with BA of 1 1/2 hours. I was informed by the UU customer service that they don't forward my luggage. Is this physically not doable or can the airport check in agent do something here. If I really have to collect mw baggage and check in again, will I have enough time? Thanks for your thoughts!
Had to look up UU... Air Austral. Not on my radar.

Doesn't look like they have interlining agreements with... anybody that I can see. Alliance Vanille? Learn something new every day! But without interlining, you're going to have to claim your bags and recheck. On your own. Doesn't look too good. I've got a 70 minute connection with interlining (luggage checked through) and that looks to be an issue. We both need to be looking at the "what happens if" scenario as if it's more likely to be "what happens when."
Mike Jacoubowsky is offline  
Old Oct 19, 2015, 8:44 am
  #350  
 
Join Date: Oct 2015
Posts: 5
Question !

Hello to all,

I have a question about an international connection at JNB.

I will be flying MRU-JNB-CDG on thursday.


MRU-JNB has been booked by my travel agent, flying with MK (MK851)
JNB-CDG has been booked by myself, flying with AF (AF995)
Tickets are then separated.

I have a 7 hours layover here so my travel agent gave me a voucher to access Bidvest Premier Lounge.

I can only access this lounge after customs & security.

As I have separate tickets, do I have to collect my luggage & re-check them ? (I did it when arrived, was CDG-JNB-CPT)
Is it possible to check my luggage 7hours before take off ?
Do you think I can check my luggage directly to CDG when in MRU ?


Thank you very much for you precious help.

Kind regards,
Luc
LucK is offline  
Old Oct 25, 2015, 1:35 pm
  #351  
 
Join Date: Mar 2010
Location: NUE, MUC, ZRH
Programs: OZ Diamond, LH FTL, QR Silver, Hilton Diamond
Posts: 166
Hi folks, one question: I'll be flying WDH-JNB-PHW with SAA/AirLink on one ticket. I assume, the bags will be tagged through to PHW. How fast is the bag drop-off after clearing immigration and customs? During my last time in JNB I had to re-check the bag and it was faster to run to AirLink counters in Terminal B.
Lucentis is offline  
Old Oct 26, 2015, 12:15 am
  #352  
 
Join Date: Oct 2015
Posts: 1
Hi, flying Delta ATL-JNB arr 16:45. Plan on getting a new ticket Air Namibia to Windhoek, hopefully on the 18:20 flight out same day (April 10 2016). Carry-on only. Will I have enough time to clear immigration and make my flight or should I plan on flying out early the 11th. If I do that, what hotels near airport are recommended? Thanks!
fishdish is offline  
Old Oct 26, 2015, 2:50 am
  #353  
 
Join Date: Jul 2009
Location: UK
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Posts: 2,422
Originally Posted by fishdish
Hi, flying Delta ATL-JNB arr 16:45. Plan on getting a new ticket Air Namibia to Windhoek, hopefully on the 18:20 flight out same day (April 10 2016). Carry-on only. Will I have enough time to clear immigration and make my flight or should I plan on flying out early the 11th. If I do that, what hotels near airport are recommended? Thanks!
Windhoek is an international flight from JNB so you don't need to clear immigration, if your inbound arrives on time or even a bit late you will be fine.
Steve_ZA is offline  
Old Oct 27, 2015, 4:45 am
  #354  
 
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Originally Posted by LucK
As I have separate tickets, do I have to collect my luggage & re-check them ? (I did it when arrived, was CDG-JNB-CPT)
No. Since you are not entering South Africa you can check your luggage through.

Originally Posted by LucK
Is it possible to check my luggage 7hours before take off ?
That depends on the airline. Usually not - and it seems especially unlikely given that AF only has one flight a day.

Originally Posted by LucK
Do you think I can check my luggage directly to CDG when in MRU ?
That depends on MK in MRU. They could do it since they have an interline agreement with AF. But on separate tickets they would not be required to do it. If the agent is reluctant it might be worthwhile to ask for a supervisor's opinion.

Make sure your luggage is very securely locked and tamper-proof!
Cheetah_SA is offline  
Old Oct 27, 2015, 5:37 am
  #355  
 
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Originally Posted by Lucentis
Hi folks, one question: I'll be flying WDH-JNB-PHW with SAA/AirLink on one ticket. I assume, the bags will be tagged through to PHW. How fast is the bag drop-off after clearing immigration and customs? During my last time in JNB I had to re-check the bag and it was faster to run to AirLink counters in Terminal B.
Depends...

If you hit a peak time the queues are indeed much worse than for regular check-in. Best to check out the number of counters open and the length of the queue as you pass by and make a call.

If you are in J or otherwise entitled to J check-in there are separate desks - or at least one at any rate.

The transfer check-in desks are only open in the morning AFAIK so you may not even have that option if you arrive after the cut-off (2pm?).
Cheetah_SA is offline  
Old Oct 27, 2015, 9:28 am
  #356  
 
Join Date: Mar 2010
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Originally Posted by Cheetah_SA
Depends...

If you hit a peak time the queues are indeed much worse than for regular check-in. Best to check out the number of counters open and the length of the queue as you pass by and make a call.

If you are in J or otherwise entitled to J check-in there are separate desks - or at least one at any rate.

The transfer check-in desks are only open in the morning AFAIK so you may not even have that option if you arrive after the cut-off (2pm?).
Thank you Cheetah for your always helpful replies!^
Lucentis is offline  
Old Oct 29, 2015, 1:17 pm
  #357  
 
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Update- Made the connection & details

So here's the thing about JNB. It's not procedures and inspections that will "get you" trying to do a fast transfer from one International flight to another. It's the distance.

For procedures, you have one passport check (very short line) and one security check (might have been 5-10 minutes when we got to it but our "meet & greet" guy got us to the front). Arguably, either one of these could have been much longer.

But... I should have created a Strava segment for the trip! Signage is less than awesome; there are a couple times when you wonder if you might have over-run your stop (but the meet & greet guy meant we didn't have to wory about that). It's the distance that is pretty close to unbelievable. Almost no moving walkways, no water faucets (really???), and it's long enough that you just don't know if it's ever going to end (especially if you're at gate 60-something).

Fortunately, our inbound left early, our outbound late, so we had no issues at all. But it's easy to see where you could, especially if someone in your party wasn't fleet-footed.

Was the meet & greet required? No, not this time. But if you were running late, it could be handy having a local who knows his way around the airport, knows a lot of the people at the gates, and might be helpful getting you onto an alternative flight.
Mike Jacoubowsky is offline  
Old Nov 1, 2015, 11:30 am
  #358  
 
Join Date: Sep 2014
Location: Nashville,TN
Programs: AA Gold Elite
Posts: 602
Arriving from Mauritius on Air Mauritis,transfer to BA

Our very small group will arrive in JNB on an Air Mauritius flight from Mauritius, then flying on BA to LHR and onwards back to the US.

Should we just check our bags to JNB for the Air Mauritius flight,retrieve them and then check in at the BA desk? One of us is in F, the others are in Business,if that at all makes a difference? Fortunately we have at least a 4-5 hour layover in JNB to do this.
Or does Air Mauritius have an interline agreement to check bags all the way through to the US?

Thanks in advance.
sweetsleep is online now  
Old Nov 3, 2015, 1:14 am
  #359  
 
Join Date: Mar 2004
Location: CPT
Programs: BA BD SA
Posts: 4,467
Air Mauritius does have an interline agreement with BA - but AIUI they are not obliged to through-check your luggage unless your flights are on one ticket. If they are not, MK can refuse.

Obviously you have plenty of time in JNB to re-check if you have to. Just make sure your bags are secured and totally tamper proof - the thieving scum in JNB enjoy having access to your luggage for extended periods.
Cheetah_SA is offline  
Old Nov 4, 2015, 2:12 pm
  #360  
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Hi All.

I am on a Qatar flight arriving 08:55am into JNB and would like to take the Commair flight to VFA at 11:25am which is the only normal option I could find that day.

Is this advisable?

I am travelling with Hand baggage only, so I don't need to collect any suitcases.

Do the 2 airlines use the same terminal so will it be a quick transfer?

And does the Qatar flight from Doha leaving at 01:25am normally leave and arrive on time?

Thanks.
benberg2013 is offline  


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