OhDoctor

Agree to disagree. If they prominently display NO CHANGE FEES on page one, and then on page 3,497,938, in size 1 font, say "lol jk two million dollars change fee", I'm fairly certain you'd prevail in court.

soy

Either way your issue is with B6, nothing to do with EI. You can complain to DOT if you believe that B6 are deceptive in how they disclose their fees

OhDoctor

I will, after the flight, in the off chance they want to retaliate by cancelling the ticket.

irishguy28

It's nearly always advisable to hold off on booking until you actually know what it is you want to buy, rather than relying on a "no cancellation fee" statement when committing to a refundable ticket that may or may not be what you actually want.

And this wasn't a simple change - like changing the dates of the outbound and/or inbound - to switch from an EI journey to Dublin to a B6 journey to San Francisco seems to indicate a complete change of mind, and having that transatlantic ticket already in your pocket doesn't strike me as putting you in a better position than if you hadn't purchased anything yet.

Even if there was no "hidden fee", it's just a lot of extra work and hassle, to have to go through the motions to change the ticket. Having a refundable ticket doesn't actually put you in a "better" position, particularly if that ticket bears absolutely no resemblance to the journey you eventually want to take. And, by booking a refundable ticket (unless all B6 "Mint" fares are supposedly completely flexible/cancellable) you've probably paid more than you actually needed to, or than you would have if you waited until you knew your actual itinerary and then booked the cheapest-available fare.

Anyway, good luck with the complaint, and please come back and let us know how it worked out! And enjoy San Francisco

OhDoctor

Thanks -- it was a speculative booking for a sub 2k RT TATL J fare x 4 people, which was a pretty good deal. Had to stay domestic due to unforeseen circumstances.

johnp012001

Was the ticket purchased Blue, Blue Plus, Blue Extra or Mint?

OhDoctor

It was business class fare, which B6 calls Mint. Yes, I understand how the airline can say that I technically didn't purchase one of those named fares, but again, it's grossly misleading to have the change/cancellation fees displayed prominently at the top page, and then bury a set of alternate change/cancellation fees for your flight in particular under several pages of tiny garbled text.

ROKNA

Can we get this thread moved to JetBlue forum as its nothing to do with EI?

OhDoctor

I think "nothing to do" with EI is a bit of a stretch, as B6's position is that this fee is imposed by EI directly, and B6 is simply collecting on behalf.

Kgmm77

Sounds like B6 are just pointing the finger elsewhere. As you posted upthread, the fee is in the B6 T&Cs, albeit buried in the detail.