BOI Credit card reward flights

Old Dec 18, 2023, 11:14 pm
  #16  
 
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,065
Originally Posted by Kgmm77
The BoI reward doesn’t necessarily come out of the same fare bucket as Avios awards and is subject to different restrictions. I’ve had flight requests declined where Avios seats were available and flights approved where no Avios seats were available.

My understanding is the seats are individually approved for release by revenue management.
Correct, the BOI flights come from a different fare class altogether when compared to Avios fare buckets.

I believe there are a set number of seats on each flight though and it does not require a release from revenue management.

Originally Posted by Kgmm77
andymcdonnell not sure on that basis what happened in your case? When you said you emailed in, did you use the web form on the Aer Credit Card site? This now has blackout dates and I think non-available flights filtered out for the first time (certainly new since last year), which makes the process a bit easier.
Correct, the web form now has blackout dates and unavailable flights filtered out.

Now of course the airline has people telephoning in saying "the form is not working and I can't submit for the dates I want" because some people don't understand this functionality
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Old Dec 19, 2023, 7:46 am
  #17  
 
Join Date: Jan 2008
Posts: 3,835
Originally Posted by FlightDetective
Correct, the BOI flights come from a different fare class altogether when compared to Avios fare buckets.

I believe there are a set number of seats on each flight though and it does not require a release from revenue management.



Correct, the web form now has blackout dates and unavailable flights filtered out.

Now of course the airline has people telephoning in saying "the form is not working and I can't submit for the dates I want" because some people don't understand this functionality
An email explaining that they had updated the form might have helped that, but expecting Aer Lingus to actually communicate anything is perhaps a bit much….
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Old Mar 27, 2024, 6:18 pm
  #18  
 
Join Date: Aug 2023
Posts: 20
Has anyone submitted a request for the BOI rewards recently? What are their response times like?
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Old Mar 28, 2024, 12:47 am
  #19  
 
Join Date: Jul 2012
Location: Dublin
Programs: Aer Lingus
Posts: 357
Originally Posted by CX306
Has anyone submitted a request for the BOI rewards recently? What are their response times like?
My last three requests took over a week and all were declined. I hope you have better luck !
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Old Mar 29, 2024, 5:58 pm
  #20  
 
Join Date: Aug 2023
Posts: 20
Originally Posted by CX306
Has anyone submitted a request for the BOI rewards recently? What are their response times like?
Update: Got a response 4 days after submitting the request.

Flights approved but they made a typo in my name and had the wrong return flight. Fares deducted from my account on the BOI portal but support team unable to fix the details and insisted I submit a new request.

So the process begins again!
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Old Mar 31, 2024, 2:14 pm
  #21  
 
Join Date: Mar 2024
Posts: 4
Originally Posted by CX306
Update: Got a response 4 days after submitting the request.

Flights approved but they made a typo in my name and had the wrong return flight. Fares deducted from my account on the BOI portal but support team unable to fix the details and insisted I submit a new request.

So the process begins again!
Do let us know how you get on. I have heard from friends that all their requests for flights get denied. One friend tried three different cities on requests and no joy. It really doesn't seem like there is any point in having the card, if it's impossible to get the flights I might just go back to the free BOI credit card. They should just give card holders the 60,000 Avios points required for the two return flights and allow them to use the Avios booking site. But I doubt they will listen to us disgruntled card holders.
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Old Mar 31, 2024, 4:54 pm
  #22  
 
Join Date: Dec 2023
Posts: 19
I had one left, the idea was that I would book it myself since the tier points to contribute to my status and I would give my partner the BOI Card flight free, however by the time Aer Lingus came back now that flight is over 650 euro and only 23 euro tax on BOI. No availability on Avios rewards as well.

This is the itinerary:
1@EI 776 P SAT 11MAY DUBACE KL1 0715 1140
2@EI 779 P WED 15MAY ACEDUB KL1 1940 2345
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Old Apr 1, 2024, 11:35 am
  #23  
 
Join Date: Aug 2023
Posts: 20
Originally Posted by CX306
Update: Got a response 4 days after submitting the request.

Flights approved but they made a typo in my name and had the wrong return flight. Fares deducted from my account on the BOI portal but support team unable to fix the details and insisted I submit a new request.

So the process begins again!
Update 2: Submitted the request on 28 Mar and just received approval on 1 Apr.
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Old Apr 2, 2024, 12:16 am
  #24  
 
Join Date: Apr 2023
Posts: 10
Hi, I’m in the same boat. No communication! What e-Mail address are you using to follow up re BOI flights? Thanks!
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Old Apr 2, 2024, 3:35 pm
  #25  
 
Join Date: Aug 2023
Posts: 20
Originally Posted by CozzieCM
Hi, I’m in the same boat. No communication! What e-Mail address are you using to follow up re BOI flights? Thanks!
I just reply to the email you receive after submitting the request with the case number:[email protected]
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