BOI Credit card reward flights
Oct 29, 2023, 1:57 pm
#1
Original Poster
Join Date: Apr 2015
Posts: 1,357
BOI Credit card reward flights
I have a BOI Aer Lingus card and one of the perks is 2 “free” flights. 15 days ago I emailed to redeem them & got an automated reply saying they’d come back in “up to 3 days” & got a case number.
Despite me sending them a number of follow up emails I’ve still heard nothing. Any suggestions?
Despite me sending them a number of follow up emails I’ve still heard nothing. Any suggestions?
Oct 29, 2023, 2:16 pm
#2
Join Date: Jan 2008
Posts: 3,839
I have a BOI Aer Lingus card and one of the perks is 2 “free” flights. 15 days ago I emailed to redeem them & got an automated reply saying they’d come back in “up to 3 days” & got a case number.
Despite me sending them a number of follow up emails I’ve still heard nothing. Any suggestions?
Despite me sending them a number of follow up emails I’ve still heard nothing. Any suggestions?
It’s a painful non-transparent process with half the year blocked out for use. Then you get stiffed with premium ‘telephone’ rates for checked bags as they treat it like an agency booking so you can’t manage it online.
I plan to complain to BoI (again).
Oct 30, 2023, 6:22 am
#3
Join Date: Sep 2011
Location: Dublin
Programs: BA Bronze! Avis PC
Posts: 312
I have a BOI Aer Lingus card and one of the perks is 2 “free” flights. 15 days ago I emailed to redeem them & got an automated reply saying they’d come back in “up to 3 days” & got a case number.
Despite me sending them a number of follow up emails I’ve still heard nothing. Any suggestions?
Despite me sending them a number of follow up emails I’ve still heard nothing. Any suggestions?
Oct 30, 2023, 6:53 am
#4
Original Poster
Join Date: Apr 2015
Posts: 1,357
Yeah I checked when I first contacted them and again earlier this week but my fear is when they EVENTUALLY reply that I’ll be told there’s no seats left
Oct 30, 2023, 12:44 pm
#5
Join Date: Jan 2008
Posts: 3,839
My understanding is the seats are individually approved for release by revenue management.
Nov 1, 2023, 10:34 am
#6
Join Date: Jul 2012
Location: Dublin
Programs: Aer Lingus
Posts: 357
The last response I got from this crowd was definitely trying to manage my expectations after several unsuccessful attempts at booking.
Long story short, unless you’re booking months in advance, it’s a waste of time.
Long story short, unless you’re booking months in advance, it’s a waste of time.
Nov 3, 2023, 5:39 am
#7
Join Date: Jan 2008
Posts: 3,839
After ripping them on here, I submitted a request on Sunday night, got the “we’ve received your request” email on Weds and got confirmation the flights are being held for payment of taxes this morning.
andymcdonnell not sure on that basis what happened in your case? When you said you emailed in, did you use the web form on the Aer Credit Card site? This now has blackout dates and I think non-available flights filtered out for the first time (certainly new since last year), which makes the process a bit easier.
andymcdonnell not sure on that basis what happened in your case? When you said you emailed in, did you use the web form on the Aer Credit Card site? This now has blackout dates and I think non-available flights filtered out for the first time (certainly new since last year), which makes the process a bit easier.
Nov 3, 2023, 6:47 am
#8
Original Poster
Join Date: Apr 2015
Posts: 1,357
After ripping them on here, I submitted a request on Sunday night, got the “we’ve received your request” email on Weds and got confirmation the flights are being held for payment of taxes this morning.
andymcdonnell not sure on that basis what happened in your case? When you said you emailed in, did you use the web form on the Aer Credit Card site? This now has blackout dates and I think non-available flights filtered out for the first time (certainly new since last year), which makes the process a bit easier.
andymcdonnell not sure on that basis what happened in your case? When you said you emailed in, did you use the web form on the Aer Credit Card site? This now has blackout dates and I think non-available flights filtered out for the first time (certainly new since last year), which makes the process a bit easier.
Nov 3, 2023, 7:44 am
#9
Join Date: Jan 2008
Posts: 3,839
Sounds like the one person dealing with them was on 3 weeks holiday!!
Dec 6, 2023, 6:26 am
#10
Join Date: Jul 2023
Location: Cork, Ireland
Programs: BAEC Silver, EI AerClub Green
Posts: 31
I too submitted a request for 2 flights last week and did receive the "Your flight details have been sent for the approval of the relevant team. We will let you know if this has been approved within the next 3 days" response two days later. That was 8 days ago and have heard nothing since. Have the card since 2019, and previous years the confirmation always came back in less than 3 days.
Dec 9, 2023, 6:07 am
#11
Join Date: Jul 2023
Location: Cork, Ireland
Programs: BAEC Silver, EI AerClub Green
Posts: 31
Just coming back on this. I got confirmation that the 2 flights were approved yesterday. So for anyone wondering how long this process is taking, for me it was 12 days since I submitted the request.
Dec 9, 2023, 3:33 pm
#12
Join Date: Dec 2023
Posts: 20
I booked one flight with BOI Aer Lingus credit card so far, request was sent 13 August booking was confirmed 24, but thinking back I actually think I called them because I was waiting so long as well and they helped me book it over the phone. My recommendation is to give them a call!
Now in all fairness I have 5 flights open between 18 and 27 November where I did not get tier credit and Avios, support ticket created more then a week still no reply. So they don't seem that good following up on cases. Aer Lingus announced they would use Salesforce Service Cloud... Let's hope it improves these things.
Now in all fairness I have 5 flights open between 18 and 27 November where I did not get tier credit and Avios, support ticket created more then a week still no reply. So they don't seem that good following up on cases. Aer Lingus announced they would use Salesforce Service Cloud... Let's hope it improves these things.
Dec 14, 2023, 8:11 am
#14
Join Date: Jan 2008
Posts: 3,839
Given large swathes of blackout dates for every holiday period, six nations away game etc. and the restrictions that only one voucher can be used per flight it can be tough to get value as you can end up using it on a flight where you’d be better just paying cash. Particularly if you have status.
I’ve found value the last couple of years with Lanzarote, Lisbon and Faro (and you could include Malaga and other Canary Islands). Flights are frequent but relatively high priced year round due to the retirees scooting back and forward.
I’ve found value the last couple of years with Lanzarote, Lisbon and Faro (and you could include Malaga and other Canary Islands). Flights are frequent but relatively high priced year round due to the retirees scooting back and forward.
Dec 18, 2023, 3:27 am
#15
Join Date: Jul 2023
Location: Cork, Ireland
Programs: BAEC Silver, EI AerClub Green
Posts: 31
Given large swathes of blackout dates for every holiday period, six nations away game etc. and the restrictions that only one voucher can be used per flight it can be tough to get value as you can end up using it on a flight where you’d be better just paying cash. Particularly if you have status.
I’ve found value the last couple of years with Lanzarote, Lisbon and Faro (and you could include Malaga and other Canary Islands). Flights are frequent but relatively high priced year round due to the retirees scooting back and forward.
I’ve found value the last couple of years with Lanzarote, Lisbon and Faro (and you could include Malaga and other Canary Islands). Flights are frequent but relatively high priced year round due to the retirees scooting back and forward.