Issues with AerClub
Oct 20, 2018, 4:50 am
#1
Original Poster
Join Date: Oct 2018
Programs: AerClub, British Airways, Emirates, Ethiad, Miles & More, Quantas
Posts: 1
Issues with AerClub
Is anyone else encountering the issues I'm having with AerClub. Early August I was notified that my Platimum membership was to continue, and that my new membership card was on its way.
I've not received the card (50 working days later and counting). I've made 17 phone calls which are now running close to Euro 200 to the 1890 support line, countless emails from AerClub, all of which assure me my card is on its way. Still have not received the card and in the meantime I reached Concierge level, and I'm now having the same issue.
I've not received the card (50 working days later and counting). I've made 17 phone calls which are now running close to Euro 200 to the 1890 support line, countless emails from AerClub, all of which assure me my card is on its way. Still have not received the card and in the meantime I reached Concierge level, and I'm now having the same issue.
Oct 20, 2018, 4:54 am
#2
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Quite a few others in the same boat New Aer Club Card not received
Though I don't believe anyone has spent EUR200 on phone calls!
Though I don't believe anyone has spent EUR200 on phone calls!
Oct 20, 2018, 7:09 am
#3
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
Is anyone else encountering the issues I'm having with AerClub. Early August I was notified that my Platimum membership was to continue, and that my new membership card was on its way.
I've not received the card (50 working days later and counting). I've made 17 phone calls which are now running close to Euro 200 to the 1890 support line, countless emails from AerClub, all of which assure me my card is on its way. Still have not received the card and in the meantime I reached Concierge level, and I'm now having the same issue.
I've not received the card (50 working days later and counting). I've made 17 phone calls which are now running close to Euro 200 to the 1890 support line, countless emails from AerClub, all of which assure me my card is on its way. Still have not received the card and in the meantime I reached Concierge level, and I'm now having the same issue.
I'm slipping back to Silver from Platinum at the end of November. And I hope it doesn't take that long to get the card.
Oct 22, 2018, 1:45 am
#4
Join Date: Sep 2015
Posts: 37
Is it possible to show your "virtual" membership card in the Aer lingus app and get through security and into lounges that way, while you wait for the physical card to arrive? I ask because I have just got Silver and I have a flight on Friday, I would be shocked if my card arrives on time!
Oct 22, 2018, 4:08 am
#5
Join Date: Oct 2005
Location: DUB / DXB
Programs: EK Gold, BA Gold
Posts: 2,471
Is it possible to show your "virtual" membership card in the Aer lingus app and get through security and into lounges that way, while you wait for the physical card to arrive? I ask because I have just got Silver and I have a flight on Friday, I would be shocked if my card arrives on time!
Oct 23, 2018, 12:22 pm
#7
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
At Dublin fast track will let you through most of the time, if the boarding card is a desk issued one and it has your status printed on it
That will only work if the flights were booked AFTER the status was upgraded
That will only work if the flights were booked AFTER the status was upgraded
Oct 28, 2018, 10:24 am
#11
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
Nov 8, 2018, 3:23 am
#14
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
Renewed Platinum status recently, change in Aer Club policy is now to issue membership cards immediately if you reach the required credits to maintain status for the next year avoiding the gap previously awaiting the new card.
18 Oct took flight
22 Oct credits posted
22 Oct email to confirm renewal of status
7 Nov, new card arrives
Can't really fault this
18 Oct took flight
22 Oct credits posted
22 Oct email to confirm renewal of status
7 Nov, new card arrives
Can't really fault this
Nov 8, 2018, 8:25 am
#15
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
Renewed Platinum status recently, change in Aer Club policy is now to issue membership cards immediately if you reach the required credits to maintain status for the next year avoiding the gap previously awaiting the new card.
18 Oct took flight
22 Oct credits posted
22 Oct email to confirm renewal of status
7 Nov, new card arrives
Can't really fault this
18 Oct took flight
22 Oct credits posted
22 Oct email to confirm renewal of status
7 Nov, new card arrives
Can't really fault this