New Aer Club Card not received

Old Dec 5, 17, 5:16 am
  #1  
Original Poster
 
Join Date: Dec 2017
Programs: Aer Club
Posts: 1
Angry New Aer Club Card not received

Hi all, I just wanted to find out if anyone else has had issues receiving their new Aer Club card. I leveled up a few months ago and have called through a few times now to find out where the new card is, each time I have been told it must have been lost in the post and I'm now waiting for my third card to arrive.
I'm also getting a little frustrated as I've now flown with friends and clients and have not been able to take them through the fast track or gain access to third party lounges and have now resorted to a work around of a BOI Gold Commercial card.
RightButton is offline  
Old Dec 5, 17, 2:59 pm
  #2  
 
Join Date: Sep 2017
Programs: AerClub - Platinum
Posts: 181
That's poor. When I went Silver it took three weeks or so but Platinum I had to ring them and get them to send me what they said was a second one. Bit of a drag alright. A couple of months is a pain.
alserire is offline  
Old Jan 12, 18, 7:34 am
  #3  
 
Join Date: Nov 2017
Programs: Aerclub - Concierge, BA - Silver. Avis - Presidents Club
Posts: 395
I'm in a similar boat waiting on my platinum card since November last. Contacted them via twitter saying I never received my card and they said use the order a replacement card function on the aerclub page which is a very disappointing cop off sadly to be expected from them at this point.
mccartje is offline  
Old Jan 14, 18, 1:20 am
  #4  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 815
Official line is there is a "backlog" in the card issuing
ROKNA is offline  
Old Jan 15, 18, 5:05 am
  #5  
 
Join Date: Aug 2007
Programs: AA Gold, 1MM, Marriott Titanium, Hilton Gold, EI Concierge
Posts: 296
I hit Concierge in November - card arrived within 2 weeks.
Danash is offline  
Old Jan 15, 18, 6:41 am
  #6  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 815
I got my platinum status fixed this morning after being dropped to Silver when the credits reset (745 credits...)

So in theory I have two cards on the way

One triggered on Jan 1 and another on Jan 15, so will report back
ROKNA is offline  
Old Jan 16, 18, 9:20 am
  #7  
 
Join Date: Feb 2017
Programs: BA Silver, AerClub Platinum, IHG Rewards Club Platinum Ambassador
Posts: 106
Originally Posted by mccartje View Post
I'm in a similar boat waiting on my platinum card since November last. Contacted them via twitter saying I never received my card and they said use the order a replacement card function on the aerclub page which is a very disappointing cop off sadly to be expected from them at this point.
Exact same happening to me, I ordered the replacement card via the website before Christmas and it still hasn't been received, absolutely crazy
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Old Jan 24, 18, 12:44 pm
  #8  
 
Join Date: Nov 2017
Programs: Aerclub - Concierge, BA - Silver. Avis - Presidents Club
Posts: 395
Originally Posted by alancostello View Post
Exact same happening to me, I ordered the replacement card via the website before Christmas and it still hasn't been received, absolutely crazy
Update - I finally received my card yesterday. Now whether that is from when I originally qualified mid November or ordered my 'replacement' card on Jan 12th i don't know! Maybe I'll get another card in the post soon....
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Old Jan 24, 18, 2:38 pm
  #9  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 815
I'm still awaiting a Silver card from Jan 1st and a Platinum from Jan 15th...
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Old Jan 25, 18, 9:17 am
  #10  
 
Join Date: Feb 2017
Programs: BA Silver, AerClub Platinum, IHG Rewards Club Platinum Ambassador
Posts: 106
Both platinum cards arrived to me yesterday!
alancostello is offline  
Old Feb 4, 18, 11:24 am
  #11  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 815
Sliver card triggered on Jan 1st has appeared

Platinum card triggered on Jan 15th is still awaited
ROKNA is offline  
Old Feb 5, 18, 3:46 pm
  #12  
 
Join Date: Mar 2017
Posts: 47
Same here waiting for conceirge card. Called and apparently they had an issue with the company printing the cards and there is a 2 month back long.
Tom_IE is offline  
Old Feb 9, 18, 1:22 pm
  #13  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 815
Platinum card triggered on Jan 15 arrived today

Bit of cost cutting, the new baggage tags don't come with metal insert around the hole where the wire goes through

Last edited by ROKNA; Feb 9, 18 at 2:25 pm
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Old Feb 12, 18, 4:18 am
  #14  
 
Join Date: Nov 2017
Programs: Aerclub - Concierge, BA - Silver. Avis - Presidents Club
Posts: 395
Originally Posted by mccartje View Post
Update - I finally received my card yesterday. Now whether that is from when I originally qualified mid November or ordered my 'replacement' card on Jan 12th i don't know! Maybe I'll get another card in the post soon....
And my "replacement card" arrives. Is it any wonder they are behind with their cards if they give confusing information and then send out multiples and/or redundant cards.
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Old Apr 6, 18, 12:29 am
  #15  
 
Join Date: Feb 2002
Location: DUB/ORD/SIN
Programs: EI AerClub Concierge, EK Gold, BA Silver, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,705
Was speaking with the AerCub team about an Avios ticket and asked in passing about new cards and delays etc. - apparently as soon as you re-qualify for your existing tier or qualify for the next tier they now will trigger the issue of a new card.
DELLAS and mccartje like this.
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