Missing mileage request failed
Jun 23, 2024 | 10:00 pm
#1
Original Poster
Join Date: Jan 2006
Posts: 964
Missing mileage request failed
I just finished flying a 4-segment round trip all in P class. I entered my A3 membership # into the booking. However, the miles did not automatically get posted in my A3 account. Therefore, I made manual entries on the A3 website to request credits.
These flights were operated by AC but bought on UA paper. A3 accepted 3 segments, but rejected one, citing the following error:
"43-Ticket not eligible for credit, lifted or exchanged."
All the segments were discounted biz, in the same booking class. I just don't understand why A3 selectively gave me credits.
What should I do now to claim this missing credit? This is for the longest flight. Thank you very much.
These flights were operated by AC but bought on UA paper. A3 accepted 3 segments, but rejected one, citing the following error:
"43-Ticket not eligible for credit, lifted or exchanged."
All the segments were discounted biz, in the same booking class. I just don't understand why A3 selectively gave me credits.
What should I do now to claim this missing credit? This is for the longest flight. Thank you very much.
Jun 24, 2024 | 4:57 am
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; LH Senator; A3 Silver
Posts: 30,618
If you're certain that there is no good reason for denying miles for this sector - that it was flown with a different FFP number already attached, that it was not actually in a non-earning class or somehow operated by a non-Star Alliance carrier as two potential examples - the obvious next step would be to pick up the phone and speak to a Miles+Bonus agent.
Jun 25, 2024 | 6:25 am
#4
Join Date: Oct 2013
Location: UK
Programs: A3 *G
Posts: 506
If you're certain that there is no good reason for denying miles for this sector - that it was flown with a different FFP number already attached, that it was not actually in a non-earning class or somehow operated by a non-Star Alliance carrier as two potential examples - the obvious next step would be to pick up the phone and speak to a Miles+Bonus agent.