SkyGreece
Jul 24, 2015, 7:33 am
#16
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,478
travellbuzz, welcome to FT, and I'm sorry it's a poor airline experience that's brought you here.
Whilst this an Aegean Airlines forum, obviously potential services from other Greek carriers are occasionally raised here. SkyGreece, because they offered a potential North American network, were seen by some as a potential partner for Aegean.
As others have mentioned, operating a extremely small fleet does lead to challenges when aircraft go tech (as they are prone to do), and it sounds like this is what's happened in your case. On the basis that SkyGreece is a registered EU carrier, you would be covered under EC261, so anything you've had to pay out (assuming you've acted reasonably) would be legally recoverable if you chose to take that course.
Whilst this an Aegean Airlines forum, obviously potential services from other Greek carriers are occasionally raised here. SkyGreece, because they offered a potential North American network, were seen by some as a potential partner for Aegean.
As others have mentioned, operating a extremely small fleet does lead to challenges when aircraft go tech (as they are prone to do), and it sounds like this is what's happened in your case. On the basis that SkyGreece is a registered EU carrier, you would be covered under EC261, so anything you've had to pay out (assuming you've acted reasonably) would be legally recoverable if you chose to take that course.
Jul 24, 2015, 7:58 am
#17
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Would highly recommend avoiding SkyGreece.
Delays and cancellations. Leaving you stranded without a flight home.
They offer you a full refund on flights that they cancel, then ignore you and avoid all communication with you when you request for the refund.
Then, expect to pay another airline to get you home.
Negative feedback and questions on Facebook are regularily deleted by SkyGreece.
They cannot seem to delete the negative Reviews however. (Possibly a Facebook restriction?) Check the reviews there to see many travellers stranded without any refund and experiencing terrible customer service.
Save yourself from a ruined, very expensive vacation.
Delays and cancellations. Leaving you stranded without a flight home.
They offer you a full refund on flights that they cancel, then ignore you and avoid all communication with you when you request for the refund.
Then, expect to pay another airline to get you home.
Negative feedback and questions on Facebook are regularily deleted by SkyGreece.
They cannot seem to delete the negative Reviews however. (Possibly a Facebook restriction?) Check the reviews there to see many travellers stranded without any refund and experiencing terrible customer service.
Save yourself from a ruined, very expensive vacation.
Jul 24, 2015, 8:45 am
#18
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Jul 24, 2015, 10:32 am
#20
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Jul 24, 2015, 12:28 pm
#21
Join Date: Jun 2006
Posts: 5,900
Sadly GW started in the midst of a major crisis in Greece over the last weeks. It really could not have come at a worse time. I can understand how those caught up in the cancellations and then the tech issues with the B776 would be annoyed. Seems their customer care teams were overwhelmed which lead to negative feedback and experiences.
On the flip side I know people who flew them last week and had a great experience and said how lovely the crew were and found it quite comfortable. Lets hope they now get back to normal. I dont believe there has ever been a start up carrier who in the same time period were faced with such issues due to events outside its control.
On the flip side I know people who flew them last week and had a great experience and said how lovely the crew were and found it quite comfortable. Lets hope they now get back to normal. I dont believe there has ever been a start up carrier who in the same time period were faced with such issues due to events outside its control.
Jul 25, 2015, 12:38 am
#22
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Over the last 15 years or so, I witnessed many new airlines in Greece and only one of them really made it, A3. For some of those it was immediately clear that they would close, for example when seeing how they would spell their name on promotional material: Southistern European Airlines; some others were swallowed by A3 (Cronus, Air Greece); some others were closed by the Greek FAA only to reappear with a different name a few weeks later (e.g. Venus); there were several more examples of miscellaneous reasons why they closed, one could write a book.
With only one plane in their fleet, even without the present crisis, they were routed towards some major problems.
With only one plane in their fleet, even without the present crisis, they were routed towards some major problems.
Jul 25, 2015, 11:42 am
#24
Join Date: Jun 2006
Posts: 5,900
Over the last 15 years or so, I witnessed many new airlines in Greece and only one of them really made it, A3. For some of those it was immediately clear that they would close, for example when seeing how they would spell their name on promotional material: Southistern European Airlines; some others were swallowed by A3 (Cronus, Air Greece); some others were closed by the Greek FAA only to reappear with a different name a few weeks later (e.g. Venus); there were several more examples of miscellaneous reasons why they closed, one could write a book.
With only one plane in their fleet, even without the present crisis, they were routed towards some major problems.
With only one plane in their fleet, even without the present crisis, they were routed towards some major problems.
On another note I have more faith in Ellinair. They really are proving to be a quite professional operation. They just got their new airbus too and looks nice in the livery.
Jul 25, 2015, 8:07 pm
#25
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Jul 26, 2015, 2:05 am
#26
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Jul 26, 2015, 2:59 am
#27
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Please, let's not start this discussion again! We did have several people arguing on the pros and cons of A3 initiating long-haul flights (including TATL), so if there is real need to publicize our own needs/wishes (which I personally doubt), let's continue in that thread.
Jul 26, 2015, 6:26 am
#28
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
Complimentary upgrades happen when Y is oversold and there are Status passengers in the back who can be upgraded to resolve the oversold situation. So this is inevitable.
I would like to see A3 in N. America so that I don't have to fly with AC to get to Europe, and flying A3 metal to re-qualify for my A3 status.
I would like to see A3 in N. America so that I don't have to fly with AC to get to Europe, and flying A3 metal to re-qualify for my A3 status.
Jul 26, 2015, 8:04 am
#29
Suspended
Join Date: Jul 2014
Location: MAN,TLV
Programs: Silver:BA,VX,AB, QF. Gold:A3,RJ,AZ,GF, EY,SPG,Marriott,Choice, Carlson. Dia/Plat:HH,IHG,BW,Accor
Posts: 1,965
Complimentary upgrades happen when Y is oversold and there are Status passengers in the back who can be upgraded to resolve the oversold situation. So this is inevitable.
I would like to see A3 in N. America so that I don't have to fly with AC to get to Europe, and flying A3 metal to re-qualify for my A3 status.
I would like to see A3 in N. America so that I don't have to fly with AC to get to Europe, and flying A3 metal to re-qualify for my A3 status.
Jul 26, 2015, 8:18 am
#30
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666