Difficulty entering M&B membership number with partner airlines
Feb 24, 2012, 7:40 am
#61
Join Date: May 2007
Location: Singapore
Programs: A3 Gold, SQ Gold, AT Gold, Accor Silver, HHonors Diamond, I Prefer Elite, DISCOVERY Titanium
Posts: 472
just to share my experience.
SQ flight took 2-3 Greece working days to post
TG flight took 3-5 Greece working days to post
6 return sector with SQ and 1 with TG for the past 6 months
Hope the above answer OP questions.
SQ flight took 2-3 Greece working days to post
TG flight took 3-5 Greece working days to post
6 return sector with SQ and 1 with TG for the past 6 months
Hope the above answer OP questions.
Feb 24, 2012, 11:01 am
#62
Join Date: Aug 2010
Posts: 3,130
On inbound, same error. In both cases I changed it retroactively(once online, once through CSA at ORD). Both worked - miles posted within 96 hours (as is the trend). Going to put in clad for outbound today. Oddly enough, it's CO who ve failed to communicate, despite getting the number right.
Apr 16, 2012, 7:08 am
#63
Join Date: Jan 2005
Location: homeless
Programs: QF Plat, KL Plat, TK Gold, WY Gold, Bonvoy Tit
Posts: 581
A3 number not accepted on LX
Bad start to my Aegean career - Swiss couldn't put my A3 number onto my booking on an OS ticket (LX metal) ZRH-VIE on Saturday. Tried on the check-in app (no A3 listed), then via online check-in, then at the check-in machine at the airport, then at the check-in desk and finally at the airport ticket counter. The humans involved told me I'd have to file a retroclaim. A3 site won't accept the retroclaim yet as their server says 2 days must first elapse.
Hoping my next leg will be smoother, VIE-FRA on OS on Wednesday morning.
Hoping my next leg will be smoother, VIE-FRA on OS on Wednesday morning.
Apr 16, 2012, 9:09 am
#64
Join Date: Nov 2011
Location: UK
Programs: BA Lifetime Gold (GGL/CCR) A3 Gold VS Gold Emirates Gold Alitalia MMGold HH Diamond SPG Gold
Posts: 121
In my experience can never get A3 number into LX bookings. Always have to retroclaim. Never a problem getting the credit to the account but it does take a month or so
Apr 16, 2012, 10:58 am
#66
Join Date: Oct 2001
Location: Vientian, Laos and Paris, France
Posts: 111
A3 - difficult to deal with
I think star alliance should know how difficult dealing with A3 is. TG and LX don't accept miles. A3 NEVER RESPONDS to retro requests - I have processed 5 since January. They don't respond to emails either.
Anyone have an idea of how to put pressure on them? They are not good.
Anyone have an idea of how to put pressure on them? They are not good.
Apr 16, 2012, 11:51 am
#67
Join Date: Mar 2010
Posts: 614
I've put my A3 number onto LX flights with no issue and had *G show on my boarding passes.
However I haven't received any miles from those flights...I'm waiting on 2 flights from February and 2 flights from March. Both in a mileage earning class.
However I haven't received any miles from those flights...I'm waiting on 2 flights from February and 2 flights from March. Both in a mileage earning class.
Apr 16, 2012, 11:52 am
#68
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,482
From the greater experience of others on this forum, a phone call to check on the status of your retro-claim seems to be the way to go. In my experience, Greek people are normally extremely helpful and welcoming, and I'm sure a polite enquiry will get you a long way.
Apr 16, 2012, 12:42 pm
#69
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Gianrico (the Swiss Lurker on FT) was able to help me out with getting my A3 number into an LX booking manually. We then realised though that the 'Captain Kirk' chairs in LX business were only available to *G customers so he put my BD*G in to get seat selection and said to change it at check-in - will definitely be doing that but sounds like as a backup I'll need to get them to just wipe all reference to BD from the booking if they can't add A3 manually.
Out of interest though, EFATO - did you specifically tell them to use A3 as the code or did you just say "Aegean Airlines"? When speaking to them on the phone it was only when I said A3 that they seemed to be able to find it on their system...
Out of interest though, EFATO - did you specifically tell them to use A3 as the code or did you just say "Aegean Airlines"? When speaking to them on the phone it was only when I said A3 that they seemed to be able to find it on their system...
Apr 16, 2012, 3:12 pm
#70
Join Date: Jan 2005
Location: homeless
Programs: QF Plat, KL Plat, TK Gold, WY Gold, Bonvoy Tit
Posts: 581
yup - had it written on a piece of paper with A3 prefixed. They were able to pull up the airline but when they entered the number they got an invalid message. Same on the check-in kiosk. Referenced the signup email to check the number was correct of course.
Apr 16, 2012, 3:18 pm
#71
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Ah, OK - that's annoying! I'm not travelling until October so fingers-crossed the system might be working properly by then! (although I'm a bit worried in case A3 change their *G requirement by then too, but hopefully not!)
Apr 17, 2012, 1:13 am
#72
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,457
Apr 17, 2012, 1:24 am
#73
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,742
Not tried LX but SQ and TG have no problem accepting A3 as a carrier and the FFP number during OLCI. Flights posted withing 3-5 days for both airlines. even though I only have a Blue (*S) card from A3 at the moment the SQ BP showed A3*G correctly and I was even allowed to access the lounge in CGK with BP only. (I had LH*G & BD*G as a backup, but not needed in this case)
Apr 17, 2012, 5:55 am
#74
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,568
A3 NEVER RESPONDS to retro requests - I have processed 5 since January. They don't respond to emails either.
Anyone have an idea of how to put pressure on them?
They are not good.
Apr 17, 2012, 6:01 am
#75
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,568
Gianrico (the Swiss Lurker on FT) was able to help me out with getting my A3 number into an LX booking manually. We then realised though that the 'Captain Kirk' chairs in LX business were only available to *G customers so he put my BD*G in to get seat selection and said to change it at check-in - will definitely be doing that but sounds like as a backup I'll need to get them to just wipe all reference to BD from the booking if they can't add A3 manually.
Out of interest though, EFATO - did you specifically tell them to use A3 as the code or did you just say "Aegean Airlines"? When speaking to them on the phone it was only when I said A3 that they seemed to be able to find it on their system...
Out of interest though, EFATO - did you specifically tell them to use A3 as the code or did you just say "Aegean Airlines"? When speaking to them on the phone it was only when I said A3 that they seemed to be able to find it on their system...