Platinum/Gold Welcome Amenities at Accor Hotels
Dec 3, 2018, 11:21 am
#301
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
When I get my Apple I feel like at home ...
novotel Venezia Mestre (but I could be elsewhere at Accor in Italy ) , plat gift
Dec 3, 2018, 12:26 pm
#302
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,587
Dec 3, 2018, 4:04 pm
#303
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Wait. .. AND a bottle of mineral water?
That's generous.
That's generous.
Dec 3, 2018, 11:50 pm
#304
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Don't forget the generic smarties or whatever they are LOL #feelwelcome
small details that make the difference 😃
Dec 3, 2018, 11:54 pm
#305
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Dec 4, 2018, 11:34 am
#306
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Sofitel Le Faubourg:
Handwritten welcome card from GM, two(!) bottles of Laurent Perrier champagne (delivered separately in same day, must be mistake), plus nut and fruit mix.
Handwritten welcome card from GM, two(!) bottles of Laurent Perrier champagne (delivered separately in same day, must be mistake), plus nut and fruit mix.
Dec 4, 2018, 12:04 pm
#307
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
It’s a limited offer, so be quick to don’t loose your priority !
Dec 4, 2018, 1:08 pm
#308
Join Date: Feb 2018
Programs: Bonvoy :Ambassador , ALL :Diamond, Skywards :Silver, Krisflyer :Silver
Posts: 2,808
Dec 4, 2018, 2:37 pm
#309
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
Dec 4, 2018, 2:55 pm
#310
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
The second bottle was probably just mistake from the hotel but I don't know for sure. However, I let the guest relations know that I wasn't satisfied with the arrival experience and that's another long story.
Last edited by wkndtraveler; Dec 4, 2018 at 3:34 pm
Dec 4, 2018, 4:00 pm
#311
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
We had booked a suite that did cost a lot. I don't know if all suite guests receives a bottle of champagne, but they should considering the price. The second bottle was probably just mistake from the hotel but I don't know for sure. However, I let the guest relations know that I wasn't satisfied with the arrival experience and that's another long story.
The second bottle was probably just mistake from the hotel but I don't know for sure. However, I let the guest relations know that I wasn't satisfied with the arrival experience and that's another long story.
Dec 4, 2018, 4:40 pm
#312
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Then again, you pay for what you get and that Sofitel is pretty pricey, especially a suite. Hope your stay goes well and look forward to your review!
Dec 4, 2018, 6:00 pm
#313
Join Date: Dec 2016
Location: Southeast Asia
Posts: 264
Hotel: Raffles Jakarta
Status: Platinum
VIP Treatment: I booked my Stay with the APAC promotional discount and 2,000 points. This is a very expensive hotel by Jakarta standards. This is only my second Raffles Hotel so I have next to no experience. When I booked my Stay I expected the usual Platinum Welcome drink voucher, a possible early check in if occupancy was not too high, and an upgrade to a high floor and larger room.
However, I was absolutely amazed by the Platinum treatment by this hotel (and the incredibly proactive, friendly, skillful customer service even considering the normal very high standards in Indonesia.)
The photos below provide most of the "facts" but I will mention a few things here that are not indicated in the photos.
1. Was informed of early check in at 10 am, 48 hours before check in.
2. Reception staff obviously waiting for me and immediately escorted to room for personalized check in. The very kind and friendly Director of Rooms was waiting in my room for me to help with the check in etc.
3. Was upgraded to a one bedroom Artist Suite on second top floor overlooking the pool and beautiful garden. Certainly this particular upgrade depended a bit on good luck and would certainly not be offered to me every time. Very good luck on this occasion.
4. In addition to written Welcome note from Raffles Jakarta, I also received a Welcome note from Raffles Siem Reap where I stayed earlier in the year. They knew from recent correspondence that I would be visiting this hotel. Correspondence regarding another Accor IT issue !
5. Trivia: All teas except Camomile use TWG real tea leaves rather than tea bags.
6. Although there is no Club Lounge, the Platinum benefits are equal to or better than a dedicated Club Lounge. This is what surprised me the most, along with the extra special customer service. The daily full buffet dinner was extremely high quality.
7. Butler brought an Evening Amenity also: the hotel's Signature "Jakarta Sling" plus a plate of snacks which I recognized from the three tiered afternoon tea service. Far too much food for me but I deeply appreciated the high quality.
8. A la Carte breakfast menu in addition to breakfast buffet but photos of menu would not upload.
Reaction: If looking for a true Luxury Stay I would not hesitate to return here. The only consideration is of course the room rate. The Director of Rooms is outstanding. I also met the GM twice. As usual, I did not waste the opportunity to ask them to keep the pressure on Accor to upgrade their centralized Customer Service and IT system. I felt that the normally very high room rate here was far better reflected in the quality of Platinum service than at Fairmont, the other Jakarta Luxury brand.
Status: Platinum
VIP Treatment: I booked my Stay with the APAC promotional discount and 2,000 points. This is a very expensive hotel by Jakarta standards. This is only my second Raffles Hotel so I have next to no experience. When I booked my Stay I expected the usual Platinum Welcome drink voucher, a possible early check in if occupancy was not too high, and an upgrade to a high floor and larger room.
However, I was absolutely amazed by the Platinum treatment by this hotel (and the incredibly proactive, friendly, skillful customer service even considering the normal very high standards in Indonesia.)
The photos below provide most of the "facts" but I will mention a few things here that are not indicated in the photos.
1. Was informed of early check in at 10 am, 48 hours before check in.
2. Reception staff obviously waiting for me and immediately escorted to room for personalized check in. The very kind and friendly Director of Rooms was waiting in my room for me to help with the check in etc.
3. Was upgraded to a one bedroom Artist Suite on second top floor overlooking the pool and beautiful garden. Certainly this particular upgrade depended a bit on good luck and would certainly not be offered to me every time. Very good luck on this occasion.
4. In addition to written Welcome note from Raffles Jakarta, I also received a Welcome note from Raffles Siem Reap where I stayed earlier in the year. They knew from recent correspondence that I would be visiting this hotel. Correspondence regarding another Accor IT issue !
5. Trivia: All teas except Camomile use TWG real tea leaves rather than tea bags.
6. Although there is no Club Lounge, the Platinum benefits are equal to or better than a dedicated Club Lounge. This is what surprised me the most, along with the extra special customer service. The daily full buffet dinner was extremely high quality.
7. Butler brought an Evening Amenity also: the hotel's Signature "Jakarta Sling" plus a plate of snacks which I recognized from the three tiered afternoon tea service. Far too much food for me but I deeply appreciated the high quality.
8. A la Carte breakfast menu in addition to breakfast buffet but photos of menu would not upload.
Reaction: If looking for a true Luxury Stay I would not hesitate to return here. The only consideration is of course the room rate. The Director of Rooms is outstanding. I also met the GM twice. As usual, I did not waste the opportunity to ask them to keep the pressure on Accor to upgrade their centralized Customer Service and IT system. I felt that the normally very high room rate here was far better reflected in the quality of Platinum service than at Fairmont, the other Jakarta Luxury brand.
Last edited by Kobetraveller; Dec 21, 2018 at 11:13 am
Dec 4, 2018, 8:58 pm
#314
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Wonderful! Ohhh now I'm really looking forward to my stay.
I have to say that the rates are actually not too bad - probably 30% higher than peak Pullman CP rates.
I have to say that the rates are actually not too bad - probably 30% higher than peak Pullman CP rates.
Dec 4, 2018, 11:44 pm
#315
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
WOW ! Really amazing