Accor's ridiculous sustainability initiative - lack of water and toothbrushes
Mar 28, 2024, 2:27 pm
#46
Original Poster
Join Date: Jul 2022
Programs: KrisFlyer
Posts: 137
Has an Accor property explicitly refused to give a guest (particularly a Platinum member) a toothbrush, and kept count of how many toothbrushes the guest has used?
I'm a Platinum member staying 2-weeks in the Mercure Nice Centre Grimaldi (4 star), one of several Accor properties in Nice, France. Two separate reception staff told me explicitly that they cannot give me any more toothbrushes because I have asked for too many, and explicitly told me to go to a supermarket and buy my own toothbrush and toothpaste. They said they do not care that I am staying two weeks instead of two nights. The property has the typical Accor wood toothbrush, but the toothpaste sachet is different and can only be used once (meaning, even if you reuse the toothbrush, you need more toothpaste the next day).
Not the biggest deal in the world, but definitely not what I expected in one of their higher end properties in a premium location.
I'm a Platinum member staying 2-weeks in the Mercure Nice Centre Grimaldi (4 star), one of several Accor properties in Nice, France. Two separate reception staff told me explicitly that they cannot give me any more toothbrushes because I have asked for too many, and explicitly told me to go to a supermarket and buy my own toothbrush and toothpaste. They said they do not care that I am staying two weeks instead of two nights. The property has the typical Accor wood toothbrush, but the toothpaste sachet is different and can only be used once (meaning, even if you reuse the toothbrush, you need more toothpaste the next day).
Not the biggest deal in the world, but definitely not what I expected in one of their higher end properties in a premium location.
Mar 28, 2024, 2:31 pm
#47
Original Poster
Join Date: Jul 2022
Programs: KrisFlyer
Posts: 137
Having a wacko experience with Mercure Nice Centre Grimaldi (4 star). Staying 2 weeks as a platinum member. Two separate staffers told me they are not giving me any more toothbrushes or toothpaste because I asked for too many, and they do not care that I am staying two weeks. Explicitly told me to go buy my own toothbrush and toothpaste.
Mar 28, 2024, 2:38 pm
#48
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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How many did you ask? And what's wrong with buying your toothbrush and toothpaste? Mercure is not exactly a luxury brand and outside of Asia, it's not really common to have toothbrush and toothpaste as a basic amenity in hotels. Many hotels will stock some in case of emergency, which seems to be the case here, but I don't think it's meant to be a daily supply .
Mar 28, 2024, 2:41 pm
#49
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,735
Has an Accor property explicitly refused to give a guest (particularly a Platinum member) a toothbrush, and kept count of how many toothbrushes the guest has used?
I'm a Platinum member staying 2-weeks in the Mercure Nice Centre Grimaldi (4 star), one of several Accor properties in Nice, France. Two separate reception staff told me explicitly that they cannot give me any more toothbrushes because I have asked for too many, and explicitly told me to go to a supermarket and buy my own toothbrush and toothpaste. They said they do not care that I am staying two weeks instead of two nights. The property has the typical Accor wood toothbrush, but the toothpaste sachet is different and can only be used once (meaning, even if you reuse the toothbrush, you need more toothpaste the next day).
Not the biggest deal in the world, but definitely not what I expected in one of their higher end properties in a premium location.
I'm a Platinum member staying 2-weeks in the Mercure Nice Centre Grimaldi (4 star), one of several Accor properties in Nice, France. Two separate reception staff told me explicitly that they cannot give me any more toothbrushes because I have asked for too many, and explicitly told me to go to a supermarket and buy my own toothbrush and toothpaste. They said they do not care that I am staying two weeks instead of two nights. The property has the typical Accor wood toothbrush, but the toothpaste sachet is different and can only be used once (meaning, even if you reuse the toothbrush, you need more toothpaste the next day).
Not the biggest deal in the world, but definitely not what I expected in one of their higher end properties in a premium location.
Mar 28, 2024, 2:43 pm
#50
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,543
Has an Accor property explicitly refused to give a guest (particularly a Platinum member) a toothbrush, and kept count of how many toothbrushes the guest has used?
I'm a Platinum member staying 2-weeks in the Mercure Nice Centre Grimaldi (4 star), one of several Accor properties in Nice, France. Two separate reception staff told me explicitly that they cannot give me any more toothbrushes because I have asked for too many, and explicitly told me to go to a supermarket and buy my own toothbrush and toothpaste. They said they do not care that I am staying two weeks instead of two nights. The property has the typical Accor wood toothbrush, but the toothpaste sachet is different and can only be used once (meaning, even if you reuse the toothbrush, you need more toothpaste the next day).
Not the biggest deal in the world, but definitely not what I expected in one of their higher end properties in a premium location.
I'm a Platinum member staying 2-weeks in the Mercure Nice Centre Grimaldi (4 star), one of several Accor properties in Nice, France. Two separate reception staff told me explicitly that they cannot give me any more toothbrushes because I have asked for too many, and explicitly told me to go to a supermarket and buy my own toothbrush and toothpaste. They said they do not care that I am staying two weeks instead of two nights. The property has the typical Accor wood toothbrush, but the toothpaste sachet is different and can only be used once (meaning, even if you reuse the toothbrush, you need more toothpaste the next day).
Not the biggest deal in the world, but definitely not what I expected in one of their higher end properties in a premium location.
I think it's actually pretty nice of the hotel to have some toothbrushes and toothpastes for customers in case of emergencies - I have had cases when my luggage was lost for instance, and nobody wants to need to go out in the evening after a long trip to find a toothbrush. However, I'd never expect a hotel - let alone a Mercure - to provide my with my toothbrush, deodorant, shaving cream etc by default, let alone for a 2 week stay, and as it happens, where you are staying, there are about 20 places within 5 minutes walk where you can buy toothbrush and toothpaste including supermarkets, pharmacies, etc.
By the way, you don;'t mention how many toothbrushes you've asked for?
Mar 28, 2024, 3:26 pm
#52
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
Toothbrush and paste are supplied by the hotel in case your luggage was lost or you forgot yours.
You are supposed to go and buy what you need the next day. Otherwise, what a waste to use single dose toothpaste everyday!
Mar 28, 2024, 3:32 pm
#53
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
Mar 28, 2024, 5:09 pm
#54
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,543
Mar 28, 2024, 9:08 pm
#55
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Having a wacko experience with Mercure Nice Centre Grimaldi (4 star). Staying 2 weeks as a platinum member. Two separate staffers told me they are not giving me any more toothbrushes or toothpaste because I asked for too many, and they do not care that I am staying two weeks. Explicitly told me to go buy my own toothbrush and toothpaste.
Mar 29, 2024, 1:43 am
#57
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,591
French hotel staff can have their unique "charms" but in this case I am solidly on their side. What an unseasonable request, at a Mercure!!. Go to the nearest shop and buy your own toiletry supplies, as any normal traveller would do. And while we are at it, stock up on water.
Mar 29, 2024, 2:47 am
#58
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
I just do not understand how the OP, unless he is a masochist, repeatedly stays at hotel chains that are patently not suited to his expectations. Many of us stay at Mercure hotels but, then, most of us do not consider that daily provision of toothbrushes is a standard expectation of service from a hotel. If that is the OP's expectation, the OP should really review which hotel chains he patronizes.