Sofitel Singapore City Centre
Sep 6, 2017, 4:30 am
#61
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 126
Sep 7, 2017, 12:13 am
#63
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 126
contacted them on hotel facebook page (just as a test), received reply below overnight
so have now sent email with reservation details direct to hotel, asking for clarification - i'm starting to get uncomfortable now
PS also sent email to accor plus asking for info, no reply.
Greetings from Sofitel Singapore City Centre!
We are pleased to inform that hotel will open its doors in October 2017. Dining reservations are accepted from 1 October 2017 onwards. Should you have any hotel or booking enquiries, please contact us at 6428 5000 or [email protected]. Alternatively, you may visit us at our website http://sofitel-singapore-citycentre.com.
We look forward to welcoming you soon!
Best Regards,
Sofitel Singapore City Centre
so have now sent email with reservation details direct to hotel, asking for clarification - i'm starting to get uncomfortable now
PS also sent email to accor plus asking for info, no reply.
Greetings from Sofitel Singapore City Centre!
We are pleased to inform that hotel will open its doors in October 2017. Dining reservations are accepted from 1 October 2017 onwards. Should you have any hotel or booking enquiries, please contact us at 6428 5000 or [email protected]. Alternatively, you may visit us at our website http://sofitel-singapore-citycentre.com.
We look forward to welcoming you soon!
Best Regards,
Sofitel Singapore City Centre
Last edited by ozmouse; Sep 7, 2017 at 12:21 am
Sep 7, 2017, 1:01 am
#64
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
contacted them on hotel facebook page (just as a test), received reply below overnight
so have now sent email with reservation details direct to hotel, asking for clarification - i'm starting to get uncomfortable now
PS also sent email to accor plus asking for info, no reply.
Greetings from Sofitel Singapore City Centre!
We are pleased to inform that hotel will open its doors in October 2017. Dining reservations are accepted from 1 October 2017 onwards. Should you have any hotel or booking enquiries, please contact us at 6428 5000 or [email protected]. Alternatively, you may visit us at our website http://sofitel-singapore-citycentre.com.
We look forward to welcoming you soon!
Best Regards,
Sofitel Singapore City Centre
so have now sent email with reservation details direct to hotel, asking for clarification - i'm starting to get uncomfortable now
PS also sent email to accor plus asking for info, no reply.
Greetings from Sofitel Singapore City Centre!
We are pleased to inform that hotel will open its doors in October 2017. Dining reservations are accepted from 1 October 2017 onwards. Should you have any hotel or booking enquiries, please contact us at 6428 5000 or [email protected]. Alternatively, you may visit us at our website http://sofitel-singapore-citycentre.com.
We look forward to welcoming you soon!
Best Regards,
Sofitel Singapore City Centre
But I will said without a doubt, this is one of the worst handling of opening of hotel in SG that I have personally encountered. Even the Mercure Bugis team had better knowledge when the hotel was opening when I contacted them last time.
Sep 7, 2017, 1:48 am
#65
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 126
reply to my email my very prompt... but not reassuring imo...
Warm Greetings from Sofitel Singapore City Centre and thank you for your email.
In line with our commitment to provide all our guests the most memorable and magnifique Sofitel Singapore City Centre experience, kindly be advised that the official hotel opening has been rescheduled October 2017 due to further improvements in our facilities and products. The actual date will be advised once available.
All our F&B outlets, gym and pool facilities will be ready on opening, with the exception of Club Millisime.
In the event of a further delay, we will be contacting you with alternative arrangements, in order to minimize any disruptions to your travel plans.
Mr ****, we sincerely apologise for any inconvenience caused and we seek your kind understanding that as a new hotel, there are operational developments and unforeseen changes which are beyond our control.
Kindly contact us anytime should you require further assistance and we will be happy to assist you in the best way possible.
We look forward to hearing from you soon.
Warm Greetings from Sofitel Singapore City Centre and thank you for your email.
In line with our commitment to provide all our guests the most memorable and magnifique Sofitel Singapore City Centre experience, kindly be advised that the official hotel opening has been rescheduled October 2017 due to further improvements in our facilities and products. The actual date will be advised once available.
All our F&B outlets, gym and pool facilities will be ready on opening, with the exception of Club Millisime.
In the event of a further delay, we will be contacting you with alternative arrangements, in order to minimize any disruptions to your travel plans.
Mr ****, we sincerely apologise for any inconvenience caused and we seek your kind understanding that as a new hotel, there are operational developments and unforeseen changes which are beyond our control.
Kindly contact us anytime should you require further assistance and we will be happy to assist you in the best way possible.
We look forward to hearing from you soon.
Sep 7, 2017, 12:40 pm
#66
Join Date: Jul 2016
Location: VIE, TYO, CAX
Programs: LH-SEN
Posts: 104
In line with our commitment to provide all our guests the most memorable and magnifique Sofitel Singapore City Centre experience, kindly be advised that the official hotel opening has been rescheduled October 2017 due to further improvements in our facilities and products. The actual date will be advised once available.
All our F&B outlets, gym and pool facilities will be ready on opening, with the exception of Club Millisime.
In the event of a further delay, we will be contacting you with alternative arrangements, in order to minimize any disruptions to your travel plans.
All our F&B outlets, gym and pool facilities will be ready on opening, with the exception of Club Millisime.
In the event of a further delay, we will be contacting you with alternative arrangements, in order to minimize any disruptions to your travel plans.
Sep 8, 2017, 12:27 am
#67
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 643
Re: the "very uncouth and irresponsible .. hotel chain like Sofitel"
... or just complaint about handling reservation for this past weekend....
https://www.tripadvisor.com.au/Hotel...Singapore.html
https://www.tripadvisor.com.au/Hotel...Singapore.html
Of course, it's not a pleasant experience & definitely not convenient to his plans for the F1 (if I read correctly).
He did not mention if the Sofitel offered him a full refund, and if they did then he is free to re-book at another hotel of his choice.
As we all know, opening dates are extremely fluid due to a variety of operational reasons. I've been told by hotel staff themselves that the owner of the hotel will push for an earlier opening date just so the revenue can start coming in, against the advice of the pre-opening team & the GM etc.
That's when the repeated delays begin.
Just look at Sofitel KL. I don't remember the original opening date (Mar. 2017?) but it was re-scheduled to open in May 2017, then Sep 1 & finally the official opening date was Aug 12.
Sep 8, 2017, 2:17 am
#68
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 126
I just LOVE the bad reviews on tripadvisor... they are the best part. very amusing.
Sep 11, 2017, 3:16 am
#69
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver, KF Gold
Posts: 316
While waiting for my elevator down to go to work I can overlook the hotel upper open floor facing my building each morning.
I can say that the pool side + garden decorations are ready. Pool is fully cleaned/filled/lit in the evening. They are putting the final furniture in the restaurant/breakfast areas and seemed to be practicing with waiters this morning.
Have only seen one room with light on this morning, clearly no guests in so far. Their brand new shiny luggage trolleys were getting prepared last week-end and the elevator floor lobby already has the distinctive Sofitel ambient smell (you can smell it through the closed doors :-P).
I booked a "LUXURY ROOM, 1 King Size Bed" under the "Asia Private Sale -Up to 40% off, Room only" and tentatively added a "Lunch Set Meal" package at S$38 for early November. I do hope the Millesime Lounge will be opened... Love the Melbourne one and will try the Sofitel Sydney Darling Harbour one early December!
Julien
I can say that the pool side + garden decorations are ready. Pool is fully cleaned/filled/lit in the evening. They are putting the final furniture in the restaurant/breakfast areas and seemed to be practicing with waiters this morning.
Have only seen one room with light on this morning, clearly no guests in so far. Their brand new shiny luggage trolleys were getting prepared last week-end and the elevator floor lobby already has the distinctive Sofitel ambient smell (you can smell it through the closed doors :-P).
I booked a "LUXURY ROOM, 1 King Size Bed" under the "Asia Private Sale -Up to 40% off, Room only" and tentatively added a "Lunch Set Meal" package at S$38 for early November. I do hope the Millesime Lounge will be opened... Love the Melbourne one and will try the Sofitel Sydney Darling Harbour one early December!
Julien
Sep 11, 2017, 6:03 am
#71
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,867
Sep 13, 2017, 12:45 am
#73
Join Date: Sep 2017
Programs: *G / Accor Platinum
Posts: 7
Opening in late September and not October
Hello dear FlyerTalk members,
I read your forum quite a lot, and for once I have something to share so I decided to register :-)
It seems that the hotel will open in September. See below the email I just received. Everything may not be ready, but I get free Dinner for my entire stay, which is quite a nice perk as my room is booked for 2 people.
I read your forum quite a lot, and for once I have something to share so I decided to register :-)
It seems that the hotel will open in September. See below the email I just received. Everything may not be ready, but I get free Dinner for my entire stay, which is quite a nice perk as my room is booked for 2 people.
Dear Mr XXX
RE: Your confirmed booking for 24th – 30th September 2017 at Sofitel Singapore City Centre
Bonjour and Greetings from the Garden City of Singapore.
As part of our commitment to provide you, our valued guest the most memorable experiences, we would like to reach out to you prior to your arrival just to assure that your booking with us is confirmed and we look forward to seeing you soon.
We also would like to take this opportunity to update you of the latest developments in our hotel. As you are probably aware, Sofitel Singapore City Centre is a brand new hotel and you will be amongst the very first to have a sneak preview of our hotel which also happens to be the 800th ACCOR hotel in Asia Pacific. We seek your understanding in advance that there are areas in the hotel which are still in progressive development stage and some of the hotel’s facilities might not be available during your stay with us.
In addition to your Platinum benefits which includes breakfast and Apero Chic (Evening Cocktail and Hors d'oeuvres from 17:30 – 19:30), as a simple token of goodwill and to enhance your experience with us it would be our pleasure to provide you complimentary dinner throughout the duration of your stay.
Mr XXX, should these arrangements fall below your expectations and wishes to move to another hotel, kindly let us know and we will assist accordingly and will be happy to suggest alternative and equally premium accommodation options.
Thank you once again for choosing us and your loyalty to Accor Hotels. We look forward to welcoming you here at Sofitel Singapore City Centre.
Yours sincerely
RE: Your confirmed booking for 24th – 30th September 2017 at Sofitel Singapore City Centre
Bonjour and Greetings from the Garden City of Singapore.
As part of our commitment to provide you, our valued guest the most memorable experiences, we would like to reach out to you prior to your arrival just to assure that your booking with us is confirmed and we look forward to seeing you soon.
We also would like to take this opportunity to update you of the latest developments in our hotel. As you are probably aware, Sofitel Singapore City Centre is a brand new hotel and you will be amongst the very first to have a sneak preview of our hotel which also happens to be the 800th ACCOR hotel in Asia Pacific. We seek your understanding in advance that there are areas in the hotel which are still in progressive development stage and some of the hotel’s facilities might not be available during your stay with us.
In addition to your Platinum benefits which includes breakfast and Apero Chic (Evening Cocktail and Hors d'oeuvres from 17:30 – 19:30), as a simple token of goodwill and to enhance your experience with us it would be our pleasure to provide you complimentary dinner throughout the duration of your stay.
Mr XXX, should these arrangements fall below your expectations and wishes to move to another hotel, kindly let us know and we will assist accordingly and will be happy to suggest alternative and equally premium accommodation options.
Thank you once again for choosing us and your loyalty to Accor Hotels. We look forward to welcoming you here at Sofitel Singapore City Centre.
Yours sincerely
Sep 14, 2017, 1:48 am
#75
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 126
Hello dear FlyerTalk members,
I read your forum quite a lot, and for once I have something to share so I decided to register :-)
It seems that the hotel will open in September. See below the email I just received. Everything may not be ready, but I get free Dinner for my entire stay, which is quite a nice perk as my room is booked for 2 people.
I read your forum quite a lot, and for once I have something to share so I decided to register :-)
It seems that the hotel will open in September. See below the email I just received. Everything may not be ready, but I get free Dinner for my entire stay, which is quite a nice perk as my room is booked for 2 people.
From my impression it would appear with the exception of the club, they are moving directly into soft opening mode. While they are offering you free dining, my email stated dining reservations were being accepted oct 1st .... you might be the guinea pigs!!
I experienced similar with another new property and the food just kept coming and coming.... but it certainly was kitchen and service staff training time.
I am assuming you are accepting the terms? (PS.... No club at Sentosa and So)
Will be interested in situation middle of October when I have booked club room with gold status.
Last edited by ozmouse; Sep 14, 2017 at 1:58 am