Sofitel Singapore City Centre
Jul 30, 2017, 1:49 am
#46
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
Anyone know if Singapore has a sale for dates over Christmas/New Year? Keen to try this out but rates are not cheap (although cheaper than other Sofitels in Singapore)
Aug 14, 2017, 8:18 pm
#47
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
I just contacted the hotel and Reservations department has informed me that the Hotel's Soft Opening is on 18 Sept. I asked if facilities (Including Club Lounge) will all be opened immediately upon soft Opening and they said yes. (Unlike the Sister hotel in KL)
So as of now, with hopes of no more delays, 18 Sept is the opening. I'll most probably give them 1-2 months before trying them out so they can iron out their services.
So as of now, with hopes of no more delays, 18 Sept is the opening. I'll most probably give them 1-2 months before trying them out so they can iron out their services.
Last edited by ContinentalVoyager7; Aug 14, 2017 at 8:29 pm
Aug 15, 2017, 1:31 am
#49
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 124
Sounds promising. We booked in Oct 16th, so hopefully most kinks worked out (including club!).
I have had experience with 1 soft opening, and it was more half the place was still under construction. Paid for 1 night in 3 if i remember. So came home with money in pocket and did not pay for food during stay (kitchen practise). Was not what i was expecting, but also could not complain.
I have had experience with 1 soft opening, and it was more half the place was still under construction. Paid for 1 night in 3 if i remember. So came home with money in pocket and did not pay for food during stay (kitchen practise). Was not what i was expecting, but also could not complain.
Aug 28, 2017, 2:05 pm
#50
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Sofitel KL
I just contacted the hotel and Reservations department has informed me that the Hotel's Soft Opening is on 18 Sept. I asked if facilities (Including Club Lounge) will all be opened immediately upon soft Opening and they said yes. (Unlike the Sister hotel in KL)
So as of now, with hopes of no more delays, 18 Sept is the opening. I'll most probably give them 1-2 months before trying them out so they can iron out their services.
So as of now, with hopes of no more delays, 18 Sept is the opening. I'll most probably give them 1-2 months before trying them out so they can iron out their services.
I have a stay there this week, and will update accordingly.
Aug 30, 2017, 8:46 pm
#51
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
http://www.flyertalk.com/forum/28755364-post35.html
Aug 30, 2017, 9:13 pm
#52
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
But when I called Accor Plus to confirm this, they said Comp Nights has not been released yet. So honestly, when the hotel opens, I am gonna go to the hotel and make a very big fuss about this. I ask the reservation agent 3 times if she is sure the Comp nights have been released, she said yes. But when I called Accor Plus, they said not released yet. So much for Platinum recognition and customer service
Aug 30, 2017, 9:58 pm
#53
Original Poster
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
The source is reservation department. But now I just talked to my Accor Plus Contact. I would't believe anything the reservation department from Sofitel City Centre says. They literally lied in my face. I asked if the Complimentary nights has been released, they said yes, and all comp nights have been booked till Feb.
But when I called Accor Plus to confirm this, they said Comp Nights has not been released yet. So honestly, when the hotel opens, I am gonna go to the hotel and make a very big fuss about this. I ask the reservation agent 3 times if she is sure the Comp nights have been released, she said yes. But when I called Accor Plus, they said not released yet. So much for Platinum recognition and customer service
But when I called Accor Plus to confirm this, they said Comp Nights has not been released yet. So honestly, when the hotel opens, I am gonna go to the hotel and make a very big fuss about this. I ask the reservation agent 3 times if she is sure the Comp nights have been released, she said yes. But when I called Accor Plus, they said not released yet. So much for Platinum recognition and customer service
I'm sure someone somewhere is telling them what to say.
I doubt with the hotel not being open yet that they would open the Accor+ bookings. Probably wait till the hotel is really open and then check.
But for your appeasement
I have checked with my contact at Accor+ too and there is no information yet.
Sep 4, 2017, 11:04 pm
#54
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
So do take note should you be staying there within the first few days/weeks of opening.
Sep 4, 2017, 11:40 pm
#55
Join Date: Nov 2016
Location: SE ASIA
Programs: SQ KF GO, OZ GO, QR PC PLAT, TG ROP SL, LCAH SL, IHG SPIRE, Marriott BONVOY GO, HILTON GO
Posts: 641
Indeed true
A report in the hotels thread by an actual guest suggests otherwise
http://www.flyertalk.com/forum/28755364-post35.html
http://www.flyertalk.com/forum/28755364-post35.html
However he mentioned that all guests, who had lounge access, were given the benefits of breakfast, happy hour etc. in the hotel lobby cafe/restaurant. I did not ask about afternoon tea, but this was a good service recovery move for the hotel.
I'm not sure why I was told that all facilities would be ready on opening day
Sep 5, 2017, 2:35 am
#56
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 124
accor press release
accor press release (dated the 7th!) says opens october....
in other news... droid butlers?!?!
http://press.accorhotels.group/asia-...-asia-pacific/
in other news... droid butlers?!?!
http://press.accorhotels.group/asia-...-asia-pacific/
Sep 5, 2017, 3:04 am
#57
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
accor press release (dated the 7th!) says opens october....
in other news... droid butlers?!?!
http://press.accorhotels.group/asia-...-asia-pacific/
in other news... droid butlers?!?!
http://press.accorhotels.group/asia-...-asia-pacific/
And well, a step to the future perhaps, droids in Hotels, not the first in Singapore nonetheless. I understand M Social has them too
Sep 6, 2017, 12:50 am
#58
Join Date: Jul 2013
Location: MEL
Programs: AccorAll - Diamond Qantas - Platinum
Posts: 124
and the first bad review....
... or just complaint about handling reservation for this past weekend....
https://www.tripadvisor.com.au/Hotel...Singapore.html
https://www.tripadvisor.com.au/Hotel...Singapore.html
Sep 6, 2017, 1:21 am
#59
Join Date: Jan 2016
Posts: 407
... or just complaint about handling reservation for this past weekend....
https://www.tripadvisor.com.au/Hotel...Singapore.html
https://www.tripadvisor.com.au/Hotel...Singapore.html