Booking with points
Apr 19, 2016 | 3:11 am
#1
Original Poster
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Booking with points
Could anyone please confirm whether or not they have been able to use points when making a booking outside of the latest sales please or is the system still tits up ? 
With thanks
With thanks
Apr 19, 2016 | 11:40 am
#3
Join Date: Sep 2014
Location: SOF
Programs: A3 Gold, LCAH Gold
Posts: 35
No, again something is not working on Accor website (I already dropped an email to customer service and I am waiting for answer).
Yesterday I had to call reservation centre to book a room using points.
Update: received answer from customer care. Quite interesting I need to admit. Roughly translating: some hotels do not offer option to reserve room using points, no matter whether online or on the phone. In order to check it please call our reservation team or hotel directly.
Accor everyday surprises me more. Negatively.
What is interesting - I wasn't able to book online room in Mercure Poznan using points, but there was no problem to do it when called reservation centre.
Yesterday I had to call reservation centre to book a room using points.
Update: received answer from customer care. Quite interesting I need to admit. Roughly translating: some hotels do not offer option to reserve room using points, no matter whether online or on the phone. In order to check it please call our reservation team or hotel directly.
Accor everyday surprises me more. Negatively.
What is interesting - I wasn't able to book online room in Mercure Poznan using points, but there was no problem to do it when called reservation centre.
Last edited by panlukasz; Apr 20, 2016 at 4:47 am Reason: Update