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-   Accor | ALL (Accor Live Limitless) (https://www.flyertalk.com/forum/accor-all-accor-live-limitless-667/)
-   -   Booking with points (https://www.flyertalk.com/forum/accor-all-accor-live-limitless/1760476-booking-points.html)

sycokid Apr 19, 2016 3:11 am

Booking with points
 
Could anyone please confirm whether or not they have been able to use points when making a booking outside of the latest sales please or is the system still tits up ? :mad:
With thanks :)

Ikaz Apr 19, 2016 11:29 am

I have tried on quite a few hotels/rates today without success.

I will try again later on today and post if it works.

panlukasz Apr 19, 2016 11:40 am

No, again something is not working on Accor website (I already dropped an email to customer service and I am waiting for answer).
Yesterday I had to call reservation centre to book a room using points.

Update: received answer from customer care. Quite interesting I need to admit. Roughly translating: some hotels do not offer option to reserve room using points, no matter whether online or on the phone. In order to check it please call our reservation team or hotel directly.
Accor everyday surprises me more. Negatively.

What is interesting - I wasn't able to book online room in Mercure Poznan using points, but there was no problem to do it when called reservation centre.


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