MGallery by Sofitel
Nov 15, 2016, 2:22 pm
#46
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 838
Update: After my complaints to the GM, he said it's totally subject to the availability and they do not do any upgrade before the arrival.
But a Junior suite suddenly seemed to show up, which I was offered for the remaining two nights. I just came back to the hotel at 10pm, and tomorrow will be pretty much the same. Then, I leave the hotel early, so there is no point to move...
I don't really expect a suite upgrade or even category upgrade, but I wonder if they could not just allocate me to a room with a better view (not inner but some city view). A tiny room without opening curtains really disgusts me. I would not recommend choosing this hotel in Cologne, the ibis am Dom is even better...
But a Junior suite suddenly seemed to show up, which I was offered for the remaining two nights. I just came back to the hotel at 10pm, and tomorrow will be pretty much the same. Then, I leave the hotel early, so there is no point to move...
I don't really expect a suite upgrade or even category upgrade, but I wonder if they could not just allocate me to a room with a better view (not inner but some city view). A tiny room without opening curtains really disgusts me. I would not recommend choosing this hotel in Cologne, the ibis am Dom is even better...
Nov 15, 2016, 2:29 pm
#47
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Update: After my complaints to the GM, he said it's totally subject to the availability and they do not do any upgrade before the arrival.
But a Junior suite suddenly seemed to show up, which I was offered for the remaining two nights. I just came back to the hotel at 10pm, and tomorrow will be pretty much the same. Then, I leave the hotel early, so there is no point to move...
I don't really expect a suite upgrade or even category upgrade, but I wonder if they could not just allocate me to a room with a better view (not inner but some city view). A tiny room without opening curtains really disgusts me. I would not recommend choosing this hotel in Cologne, the ibis am Dom is even better...
But a Junior suite suddenly seemed to show up, which I was offered for the remaining two nights. I just came back to the hotel at 10pm, and tomorrow will be pretty much the same. Then, I leave the hotel early, so there is no point to move...
I don't really expect a suite upgrade or even category upgrade, but I wonder if they could not just allocate me to a room with a better view (not inner but some city view). A tiny room without opening curtains really disgusts me. I would not recommend choosing this hotel in Cologne, the ibis am Dom is even better...
Nov 15, 2016, 2:57 pm
#48
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 838
Nov 15, 2016, 3:36 pm
#49
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
I agree, they should at least make some effort to offer a decent basic room for members.
Just had a look at his profile. He hasn't been around much. 8 years here and prior to that 7 years at the old Sofitel in Frankfurt.
I have in my travels found the best GMs to be those who have experienced multiple hotel classes and different regions around the world. (just like the best salesmen
)
Last edited by gilbertaue; Nov 15, 2016 at 3:41 pm
Nov 15, 2016, 5:03 pm
#50
Join Date: Jun 2008
Location: Oxford, United Kingdom
Programs: BA GGL, NH SFC, IHG Diamond, Radisson VIP, HH Diamond, SPG Gold
Posts: 838
This GM seems to be a very "leave me alone" type.
I agree, they should at least make some effort to offer a decent basic room for members.
Just had a look at his profile. He hasn't been around much. 8 years here and prior to that 7 years at the old Sofitel in Frankfurt.
I have in my travels found the best GMs to be those who have experienced multiple hotel classes and different regions around the world. (just like the best salesmen )
I agree, they should at least make some effort to offer a decent basic room for members.
Just had a look at his profile. He hasn't been around much. 8 years here and prior to that 7 years at the old Sofitel in Frankfurt.
I have in my travels found the best GMs to be those who have experienced multiple hotel classes and different regions around the world. (just like the best salesmen
)
Nov 15, 2016, 5:49 pm
#51
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
I stayed in this MGallery Cologne earlier this year and was not impressed at all. 2 rooms booked, no upgrade, tiny rooms. Will likely not return. If you want to stay with Accor in Cologne, go to the Pullman, it is much better and they comply with LCAH rules.
Nov 23, 2016, 5:33 pm
#53
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
That explains the GMs attitude.On a brighter side, Frankfurt finally has a new Sofitel and is currently accepting bookings for their soft opening (introductory rates at around EUR200).
But once again, no lounge.
Nov 26, 2016, 1:16 pm
#54
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
Club Lounges seem not to be part of the Sofitel concept (nor Novotel, Pullmann)? Budapest is an exception? The lounge there is nice by the way.
Nov 26, 2016, 1:34 pm
#55
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Nov 26, 2016, 2:57 pm
#56
Join Date: Apr 2008
Location: Germany, Austria
Programs: IHG Diamond Ambassador, ALL Silver,, Miles&More
Posts: 1,122
Ok, some have, some not, in Europe mainly not. The new Sofitel Frankfurt has not as gilbertaue writes elsewhere here.
Jul 29, 2017, 7:00 pm
#57
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,488
Wow :-(
Was considering a stay in November. Think I'll look elsewhere now.
The proximity to & views of the Cathedral were a big plus but I don't want a crappy small room and poor Platinum recognition for the sort of money they charge.
Shame.
Cheers.
Was considering a stay in November. Think I'll look elsewhere now.
The proximity to & views of the Cathedral were a big plus but I don't want a crappy small room and poor Platinum recognition for the sort of money they charge.
Shame.
Cheers.
Jul 29, 2017, 7:02 pm
#58
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,488
Why no lounge in what is suppose to be a premium brand in their hotel lineup ?
Annoying.
Jul 31, 2017, 1:56 pm
#59
Join Date: Sep 2016
Programs: Flying Blue, Accor Le Club, Hilton HHonors, Hertz Gold Plus, Avis Preferred
Posts: 477
I stayed at Hotel Continental Zurich MGallery by Sofitel last week. Wasn't impressed. Rooms are looking old, air conditioning was noisy.
Breakfast buffet and restaurant was on the level of some Mercure/Novotel.
Not sure why it is branded as MGallery. Will probably not return.
By the way, I prepaid the stay online with a mix of points and credit card. Looks like the point never made it to the hotel. Will follow up on that with Accor soonish.
Breakfast buffet and restaurant was on the level of some Mercure/Novotel.
Not sure why it is branded as MGallery. Will probably not return.
By the way, I prepaid the stay online with a mix of points and credit card. Looks like the point never made it to the hotel. Will follow up on that with Accor soonish.
Sep 21, 2020, 1:56 pm
#60
Join Date: Feb 2013
Location: London
Programs: HertzPresCircle, Virgin Atlantic Gold,Hil-Diam, Europcar Elite Vip, Emirates Gold, MarriottTitanium.
Posts: 419
Any updates about this place? This is the Hotel Mondial am Dom Cologne right?? I just booked for this week, then saw this (worrying) topic
(will report back later this week too).