Problem submitting missing points requests?
Aug 19, 2014 | 3:02 am
#1
Original Poster
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,216
Problem submitting missing points requests?
Is anyone else having issues submitting missing points requests? I've just tried a few times, and after filling in all my details and submitting, I get
I've tried sending them a message through the contact form to tell them, but that fails with the same error too....
I'd rather not submit a missing claim form and receipt by fax to France if I can possibly avoid it :/
A technical problem has occurred on our site. Please try again. If the problem persists, send us a message using Contact form.
I'd rather not submit a missing claim form and receipt by fax to France if I can possibly avoid it :/
Aug 19, 2014 | 11:02 am
#3
Original Poster
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,216
I emailed the hotel instead! They've appologised for the delay in posting the points, and have just put them through. That actually seemed easier than the Accor missing points claim when it works...
Aug 19, 2014 | 1:38 pm
#4
Join Date: Apr 2014
Posts: 281
well, the hotel is always the first one to credit points, then comes the system if there is a bonus
if the hotel does post, it doesn't trigger the system
sometimes a hotel has to post points manually so they wait a few days or weeks to do all the members at the same time instead of everyday
if the hotel does post, it doesn't trigger the system
sometimes a hotel has to post points manually so they wait a few days or weeks to do all the members at the same time instead of everyday
Aug 20, 2014 | 4:48 am
#5
Original Poster
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,216
I'd waited two weeks for the hotel to post the points, which they hadn't done, so I gave up waiting and went to try the missing points request form. Given that you can't submit a missing points request until 7 days after checkout, Accor clearly feel it's ok for hotels to post points weekly, but not longer than that
Jan 26, 2015 | 9:13 pm
#7
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,934
I've had no issue submitting missing points claims online. My experience, though, is that you will never hear from anybody about it, and nothing will happen.
Jan 26, 2015 | 9:47 pm
#8
Join Date: May 1998
Location: australia
Posts: 5,961
My Triple Points for Asia Pacific stays did not post with the regular points for a stay last week at the Mercure Potts Point. It was about 910 points, but as I am staying there again now the very responsive front desk just posted a 1000 point customer service bonus which credited immediately to my account (as qualifying points too)
Feb 2, 2015 | 8:34 am
#9
Join Date: Apr 2000
Location: Chicago Illinois
Programs: 1MM UA
Posts: 1,753
I've had many missing points from a hotel, and in my experience
the missing points form has always worked.
Of course I can't address any current technical problems.
the missing points form has always worked.
Of course I can't address any current technical problems.
Last edited by sosafan; Feb 2, 2015 at 8:34 am Reason: spelling
Feb 4, 2015 | 10:11 am
#10
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 19,797
Feb 5, 2015 | 1:59 am
#12
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 1,083
Feb 16, 2015 | 5:11 am
#13
Join Date: Apr 2001
Location: San Diego, CA, USA
Posts: 246
I'm 0/3 for the Mercure Pinheiros posting stays/points. Using the contact form, I'm also 0/3 for the website working properly after the upload of the proof file (small PDF < 2 MB). It normally then says "the email used is not valid" in about 30 languages. I found that on the 2nd try, it usually then works OK to upload and get a success indication.
More frustrating now because I should be platinum and hoping for first lounge benefit next week, but if I have to wait either 7 or 10 days (website mentions both), I won't make it.
More frustrating now because I should be platinum and hoping for first lounge benefit next week, but if I have to wait either 7 or 10 days (website mentions both), I won't make it.