Originally Posted by
perthite
I've had no issue submitting missing points claims online. My experience, though, is that you will never hear from anybody about it, and nothing will happen.
Well its good then that they have modified the process so that I don't actually have to go through the hassle of filling in the request form
My Triple Points for Asia Pacific stays did not post with the regular points for a stay last week at the Mercure Potts Point. It was about 910 points, but as I am staying there again now the very responsive front desk just posted a 1000 point customer service bonus which credited immediately to my account (as qualifying points too)