Up to 2000 easy points for Facebook contest
Oct 25, 2012, 9:59 am
#76
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi yorkboy24,
I'm sorry you are having so much trouble getting a response. I recommend contacting the Facebook team directly, as they are handling all of queries about the game. I can transfer your question, but am only a go between, so it might take a bit longer to get an answer
Take care,
Chris
I'm sorry you are having so much trouble getting a response. I recommend contacting the Facebook team directly, as they are handling all of queries about the game. I can transfer your question, but am only a go between, so it might take a bit longer to get an answer
Take care,
Chris
Accor Concierge (Chris) - I actually e-mailed Accor customer service through my A-Club account on 22nd October and they said they would respond within 48 hours. Now that time has already passed by another day... so 3 days and no reply from customer service. I'm not surprised people vent on here! I am now ressured that I will get the missing points but no one from Accor has answered my question on how to enter the lucky draw aspect of the game given that I never had the chance following the glitch denying me this opportunity. I hope the Accor team will pass on the query to the Facebook team or do I need to send it via Facebook as well?
Oct 25, 2012, 7:02 pm
#77
Join Date: Aug 2010
Posts: 49
Accor Concierge- I contacted the Facebook team a few days ago and received no response.
Oct 26, 2012, 2:32 am
#78
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Not sure but I just had the following posting to my Le Club Accorhotels account:
And:
Just checked and there was some promo "jackpot" in April and I had received and email about it on April 13. I have no idea what these points are about.
23/10/2012 23/10/2012 AEROPLAN BURN ACTIVATION OFFER 0 1000
11/06/2012 11/06/2012 JACKPOTDAYS_500POINTS_0412 0 500
Oct 26, 2012, 6:50 am
#79
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Thanks for your update. I appreciate it.
Glad that some folks are getting points, I guess.
I'll wait a few more days, but this has gone on far too long. I really regret joining this program at this point.
Glad that some folks are getting points, I guess.
I'll wait a few more days, but this has gone on far too long. I really regret joining this program at this point.
Oct 26, 2012, 7:06 am
#80
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi jdschwartz78,
I'm sorry to hear that.
If you could send me your Facebook profile name via private message here on FlyerTalk, I'll be sure to transmit your message to the Facebook team handling the Discovery Tour.
In the meantime, should they answer you, please let me know.
Thanks much,
Chris.
I'm sorry to hear that.
If you could send me your Facebook profile name via private message here on FlyerTalk, I'll be sure to transmit your message to the Facebook team handling the Discovery Tour.
In the meantime, should they answer you, please let me know.
Thanks much,
Chris.
Oct 26, 2012, 8:12 am
#81
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
I've now received an email from Accor that the points were transferred (at some point). I joined in early JULY.
[email protected]
"We would like to remind you that it may take up to six weeks for the transfer to be finalized. If this time has elapsed and the transfer does not appear in your frequent flyer account, please contact your airline company's customer service department in order to receive assistance with your request."
So, no specific date or anything.
The Aeroplan website says that, to follow up with THIS partner, I have to contact Accor directly.
Even Aeroplan doesn't want to deal with this company.
[email protected]
"We would like to remind you that it may take up to six weeks for the transfer to be finalized. If this time has elapsed and the transfer does not appear in your frequent flyer account, please contact your airline company's customer service department in order to receive assistance with your request."
So, no specific date or anything.
The Aeroplan website says that, to follow up with THIS partner, I have to contact Accor directly.
Even Aeroplan doesn't want to deal with this company.
Oct 26, 2012, 8:47 am
#82
Join Date: Jan 2009
Posts: 409
(it's not like it cost you a whole lot to join.)
Oct 26, 2012, 11:55 am
#83
formerly ltabi
Join Date: Dec 2011
Location: LAX
Programs: AA PLT, Hyatt Explorist
Posts: 202
I haven't seen the points posted to my account yet...I guess I will check again in 6-8 weeks...
Oct 26, 2012, 9:11 pm
#84
Join Date: Mar 2008
Programs: WoH Globalist, Hilton Gold, Marriott Silver
Posts: 118
I have earned 500 points on the 2 weeks so far, but they haven't been deposited on my account yet. 
Oct 27, 2012, 3:32 am
#85
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,729
Well I think it's become pretty clear by now that all points will be posted after the end of the game.
Oct 28, 2012, 11:58 pm
#86
Join Date: Aug 2012
Location: RDU
Posts: 100
So, any volunteers to test this week's round? Please report on your success, I am not brave enough to go first! 
Oct 29, 2012, 12:04 am
#87
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
I mhad forgotten about this.
Went in and got 450 points just nowe.
Stupid map put Vienna oin both Vienna and Frankfurt dots.
Amyway.. maybe it will post.
Went in and got 450 points just nowe.
Stupid map put Vienna oin both Vienna and Frankfurt dots.
Amyway.. maybe it will post.
Oct 29, 2012, 12:48 am
#88
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,179
I think i'll wait until someone else tests it too... in the first round I got 500 points but wasn't sure if my lucky draw submission worked as there wasn't any clear confirmation. In the 2nd round, well we all know the issues there - 400 points when all were correct due to a technical issue. 3rd round... I would like to actually know I'll have one chance at the lucky draw so I had better wait for others to test it and report back!!
Oct 29, 2012, 3:41 am
#89
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,729
Just done the new batch of hotels, 500 points without any problems. Frankfurt is a bit displaced to the east, but it's still clearly separated from Vienna, so no worries.
Oct 29, 2012, 4:02 am
#90
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Worked fine here too. Just remember how the cities are located compared to each other even if the map is a bit wrong.