I am trying to claim missing points for a stay June 2-4 at Chateau Frontenac in Quebec City, never had an issue before with points being issued from the hotel.

When I try to use the missing points form, I get a message when I try to submit saying "This hotel is not eligilble (sic) for your request". Notwithstanding the spelling mistake in eligible, how can I get the points I am entitled to for this stay?

You may drop an email to the hotel first reminding them that points have not been credited and ask them if they could re-check if it has been done properly

This is definitely the way to go. I have never retro-claimed through then website, always with the hotel direct and successfully.

what i hate with retroclaim is that there 50% chance for CS to credit the wrong number of points. How many times have i seen them process "account regularization" where you end up with - X nights and/or - XXXX points. So it is best to discuss with the hotel, because even if they don't credit enough points, they can always repost additional points

To update, I emailed the hotel as suggested (thank you to all who replied) and they replied 6 hours later with the points deposited in my account. Definitely the way to go and kudos to the Chateau Frontenac for speedy processing of my request!

completely agree...it's also much faster....I had plenty of good experiences to claim missing points with the hotels...always several loops with Accor's CS

Accor sent me mail that I canceled my stay although I did not do such thing. Of course it was prepaid rate, and cost is visible on my credit card. It's during the period of Paris Olympics. Did anyone else received cancelation?

You may call the hotel to check on your booking. They may have cancelled your booking but they are supposed to reach out to explain why and offer you an alternative.

They sold whole hotel at once, and cancelled all reservations. Refunded immediately, but no offered alternative. Accor redirected my claim to offer alternative reservation to the hotel, which ignored my request. I'm not satisfied with their behavior, hope it won't repeat, because it will be more and more expensive to find the accommodation.

I needed to use the contact form to send my complaint about Sofitel NY. Really not easy to find. You really have the feeling that they want to discourage any contact with CS.
Once I found it, all the personal info were pre-filled and greyed-out meaning that you can't change them. Not a problem in principle, but in my case, it was all my professional info that were filled and not my personal ones despite my profile says that personal address/email/phone are the one to be used by default.

That's true. They have prefilled the form for specific cases, related to a booking, a stay, a promotion or points earned during a stay, but when it comes to other topics, it is quite difficult.

What also works just in case one does not find a way to contact CS for a specific reason is responding to an old CS email. It usually ressucitates an old case and they sometimes respond.

Dear all, i don't know if it's a website issue but maybe you would have an idea/advice on my question

Some days ago, i booked on the All App a stay at the Ink Amsterdam, i dind't pay too much attention of the condition of the fare but i saw in the email confirmation that this fare is : Star Plus - Dedicated Rate - Travel Agents Personal Stays

Of course i haven't a fare negociated with Accor and now i saw that this fare is not anymore available on ALL website/app
Should i advice the hotel that i haven't this kind of contract or is it like "an error fare" that shouldn't publicly available ?

I ask this question because it's write in the fare details that i should present the contract with accor at the check-in
Thanks for the help

Yes you have to contact the hotel asap because this is a dedicated rate.

entitled agent must show credentials upon checkin, if not, full rate is charged

Anyone having problems loging onto their account with ALL ?

Keeps giving 400 error - different computers ( and three different countries - UK / Spain / France )

Finally booked using incognito mode - but then kicked out at payment stage.

Waited 3 hours, still could not log on - so used app - booked - but now showing two bookings as soon as paid where before there was none

Only one confirmation e mail ( after the second booking )

Will finds out tomorrow when arrive at hotel

no problem, not with the website nor with the app....even you have problems with one, the other remains for a try