Originally Posted by
ernestnywang
Ok, I am sitting at the MH Satellite Lounge now only after a heated argument, and I want to report my experience here. Coming in on CX's HKG-KUL with an overnight transit for the MH domestic flight to MYY.
…
She called a supervisor, who listened to me, and the supervisor then said he needed to discuss with someone more superior. After 1 hour, finally they agreed I would have access but only after midnight. I asked the supervisor to be sure this rule (int'l-to-dom overnight transit passengers are allowed access to the int'l lounge but only after midnight) is clearly explained to the lounge receptionist team as well as the contact centre, and he agreed.
Access to the Golden Satellite and Regional lounges before a domestic flight is a crapshoot as was noted above in response to the OP in this thread too, e.g. by SC in post #3, and also debated in the
Denied access to KUL Platinum Lounge thread too.
Interesting to see the manager reversed the decision.
(The other responses to Popinjay in this thread last year were noting access as an OWE on a departing MH international flight.)
Below was an earlier post in the main Golden Lounge thread with which I responded to someone else a few months ago on the same topic.
(Also, as concurred with by others in the main Golden Lounge thread, the Satellite Lounge is honestly not the best for overnighting given it’s shared a rooms (whereas before there were individual sleep cabins). It’s doable, but the hotel will always give one better sleep.)
Originally Posted by
crackjack
If you are depending on your domestic flight to get you access, it can go either way; there does not seem to be a consistent policy in such a situation, and there will not be much you can do if the Satellite / Regional Lounge agent tells you to go to the Domestic lounge on the day:
Denied access to KUL Platinum Lounge
KUL Lounge Access Question
Satellite lounge access before regional flight
Anecdotally, it seems it may have been have been more open to allowing this before COVID, and now they are stricter. However, it’s not explicitly published write either way anywhere on MH’s site.
To quote Globalist from one of the other threads:
Originally Posted by
Globalist
If you arrive international and you depart domestic you have access to the domestic departure lounge.
anything beyond that is a pleasant surprise.
Arriving from an international destination and transiting to a domestic flight does not give you access to the golden lounge/platinum room. Yes there has been anecdotal evidence that people did get in but this is malaysia and it all depends how you talk with people. Once a decision was made by the staff they would not change their mind as that would mean losing face.
You can still try the international lounge at the main terminal building, that is still nicer than the domestic lounge.
Globalist.
Originally Posted by
Globalist
You are entitled to disagree, MH doesn’t and they own the lounge.
The OneWorld policy is secondary, MH is free to say that domestic passengers can not use an international lounge as the passenger is not departing from the international terminal and as they are still providing a lounge in the domestic terminal they are confirming with the OneWorld rules. Many airlines make up their own rules that are liberal with the OneWorld standards.
Globalist