Originally Posted by
Carpacchio
Swiss has once again changed their website:
while it stated clearly before, that you can also have a refund in case of a cancelled flight (but please do not call now, as we need to serve customers that have flights in the next 3 days), this information is now gone and only vouchers and rebookings are mentioned.
Does anyone still have a screenshot of the previous info ? I am asking since I still have a about 5 cancelled trips for which i wanted refunds, but I haven't called in yet due to the info on the webpage.
MY email from today from Brussels specifically mentioned refunds in the email, saying:
If you cannot travel in the future, please be advised that due to the high number of requests caused by the crisis, refunds may not be processed in the usual timeframe.
Surely regardless of what webpage says, if the email you got says something similar, it would be fine? That clearly says refunds are fine, but it will take longer.
Originally Posted by
LondonElite
There are many reports now of chargebacks being refused by credit card issuers. This going to get properly messy!
Yes. As I said above, it makes me nervous for my chargebacks in process. But surely if they have already promised a refund and someone does a chargeback because it was taking weeks and weeks (like I have done with several transactions and flights), the refund will still come even if the chargeback is rejected, but just on their (very, very long) timescale?