Originally Posted by
Coathanger
I've been impressed by the quick, in-store service by Rimowa in Australia when a lock in my Salsa needed to be replaced.
This may not be the case post-LVMH, as mentioned in
post 10 in the
2018 Rimowa is a huge step backwards thread.
I suppose that it'd be nice if Tumi could cover return shipping for repairs, but my main concern is getting stuck with damaged luggage while traveling. Being able to quickly stop in any Rimowa store for repairs was an attractive aspect of the brand.