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Is Rimowa as bad as people say?

Is Rimowa as bad as people say?

Old Apr 19, 19, 3:00 am
  #16  
 
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Some airport bag cruncher has recently managed to crack my trusty Rimowa polycarbonate cabin trolley, which was checked luggage. So I'm going to try some Gorilla epoxy resin and aluminium tape to effect a repair. I'm not worried about how it'll look, just that it will fix the cracks...

Nowadays I try to use a cheaper Lufthansa cabin trolley from their 'Holiday Collection 2.0' range. About one-fifth of the cost of the absurdly overpriced Rimowa. Their prices seem MUCH higher now than when I bought my luggage...
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Old Apr 19, 19, 3:42 pm
  #17  
 
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RIMOWA is all hype IMHO. Tumi's FXT fabric is actually great and so is Cordura from Dupont. Briggs uses nice ballistic nylon also.
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Old Apr 19, 19, 6:58 pm
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Originally Posted by Mellonc View Post
RIMOWA is all hype IMHO. Tumi's FXT fabric is actually great and so is Cordura from Dupont. Briggs uses nice ballistic nylon also.
That's great, however, I cannot plaster a fabric suitcase in tacky stickers, so nah.
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Old Apr 20, 19, 3:40 am
  #19  
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I like and use Rimowa alu suitcases (2 wheels - these are gone the way of dinosaurs, unfortunately)
Over the many years they get banged up - they are easy to fix. The wheels never had issues. Nor have the locks. Some of the rivets fell out over the years - they were replaced without questions.The pullout handle played up on one of the bags - replaced with no questions The big advantage of alu over plastic is that it is easy to fix. Once the PC breaks, itís game over.All in all, happy camper.
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Old Apr 21, 19, 8:00 am
  #20  
 
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I own both Tumi and RIMOWA-branded luggage.

I have used warranties from both companies, successfully.

One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies.

Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs).

Just like with all equipment, it lasts as long as you take care of it.

Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers.
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Old Apr 21, 19, 8:10 am
  #21  
 
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RIMOWA, In-house Repair Facilities

RIMOWA, Shop stock parts for basic repairs
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Old Apr 21, 19, 1:52 pm
  #22  
 
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Tumi makes you pay for shipping, even if you bring it to a retail store?
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Old Apr 22, 19, 5:19 pm
  #23  
 
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Originally Posted by fishy21 View Post
Tumi makes you pay for shipping, even if you bring it to a retail store?
Yes, at least from Canadian retail stores.
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Old Apr 22, 19, 5:59 pm
  #24  
 
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Originally Posted by hornillas1 View Post
I own both Tumi and RIMOWA-branded luggage.

I have used warranties from both companies, successfully.

One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies.

Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs).

Just like with all equipment, it lasts as long as you take care of it.

Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers.
Some might say the same about people

I've been impressed by the quick, in-store service by Rimowa in Australia when a lock in my Salsa needed to be replaced.

Tumi charging for shipping from retail stores for repairs seems a bit cheap given the purchase price.
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Old Apr 23, 19, 7:04 am
  #25  
 
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Well, I applied a liberal amount of epoxy resin to the cracks and on first sight it seems to have done the trick. The cracked portions no longer move relative to each other.

Not the prettiest of repairs as there are some glue runs - but if it survives my trip next week it'll suit me fine.

If not, then I won't be replacing the suitcase with another Rimowa, now that their prices are so high. They also seem to have stopped making 2-wheeled cabin trolleys, which is a shame.
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Old Apr 23, 19, 9:13 am
  #26  
 
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Originally Posted by hornillas1 View Post
I own both Tumi and RIMOWA-branded luggage.

I have used warranties from both companies, successfully.

One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies.

Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs).

Just like with all equipment, it lasts as long as you take care of it.

Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers.
Many, and I mean many, luggage shops can do simple Tumi repairs like broken zipper. I doubt a plain old luggage store cannot begin to fix a Rimowa without proper parts. Let's be honest with ourselves. It's like a night day difference. You can't even attempt to fix a Rimowa until you get the proper part shipped in, or your send the bag (I meant trunk) into the Rimowa authorized repair center somewhere or take it there yourself in this large countries. it's not like the dense places like Munich or Hong Kong where you can take your bag to a shop.

but I must admit the old stickers on Rimowa trunks are kinda cool. I like it so much I may buy one for Mrs. MellonC who values beauty over function.
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Old Apr 24, 19, 8:32 am
  #27  
 
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Originally Posted by fishy21 View Post
Tumi makes you pay for shipping, even if you bring it to a retail store?
I was able to order replacement wheels from Tumi and I easily installed them myself.
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Old Apr 25, 19, 7:51 pm
  #28  
 
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Originally Posted by Coathanger View Post
I've been impressed by the quick, in-store service by Rimowa in Australia when a lock in my Salsa needed to be replaced.
This may not be the case post-LVMH, as mentioned in post 10 in the 2018 Rimowa is a huge step backwards thread.

I suppose that it'd be nice if Tumi could cover return shipping for repairs, but my main concern is getting stuck with damaged luggage while traveling. Being able to quickly stop in any Rimowa store for repairs was an attractive aspect of the brand.
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Old Apr 25, 19, 8:55 pm
  #29  
 
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Originally Posted by gengar View Post
This may not be the case post-LVMH, as mentioned in post 10 in the 2018 Rimowa is a huge step backwards thread.

I suppose that it'd be nice if Tumi could cover return shipping for repairs, but my main concern is getting stuck with damaged luggage while traveling. Being able to quickly stop in any Rimowa store for repairs was an attractive aspect of the brand.
That's a shame. Both Rimowa (LVMH) and Tumi (Samsonite) have gone down the lifestyle brand route unfortunately.

Here's hoping my IATA Salsa holds it together for a while yet. Otherwise I might go with an outlandish choice like:

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Old Jul 2, 19, 10:27 am
  #30  
 
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The damage you have described is a claim that should be filed with the airline before leaving the airport, it is not a manufacturing defect.

Failure to file a claim with the airline, is the responsibility of the owner, not the company that created the bag.

Polycarbonate shells are susceptible to damage, like every other polycarbonate shell, regardless of brand.
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