FlyerTalk Forums - View Single Post - Marriott Bonvoy Lurker(s) - How to Contact (Combined Threads)
Old Sep 3, 2018 | 11:14 am
  #10  
CPRich
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Originally Posted by MSPeconomist
I thought there were Starwood Lurkers before William. Is this not true?
I've been here since 2002 and don't recall anyone else, but 16 years ago may have faded from my memory.


EDIT: There indeed was.. I've exercised FT's search function enough now - I won't bother finding William's start date. Suffice it to say that to many on FT, he's still the "original".

It is with great pleasure that we introduce Starwood Lurker. As many of you know, Jae Knowlton has been “lurking” on the Starwood Forum for a while now, representing Starwood Preferred Guest Member Services. In an effort to better serve our friends on Flyer Talk, we are expanding into all aspects of Starwood Hotels and Resorts customer service, not limiting ourselves to Starwood Preferred Guest postings.

Along with our new screen name, we also have a new e-mail address that is exclusively for use by FTers. That address is mailto:[email protected]@S tarwoodHotels.com</A> . When writing to this address, we ask that you make the subject line of your e-mail "Guest Forum". Starwood Lurker is a member of Starwood’s E-Communications team. We urge each of you to use this new e-mail address when corresponding with us. For those of you that have been corresponding with Jae directly, he will be glad to continue assisting your needs. It has been a pleasure serving you and we look forward to continuing to serve you in the future.
OK, I lied - the earliest post I can find from William is 12/14/00, 13 days after the above. So I suspect the reference to "Starwood Preferred Guest and Starwood E-Communications Teams" being represented by Starwood Lurker meant it was a group contact, of which William was a member. So I think he is back to being an OG.

Last edited by CPRich; Sep 3, 2018 at 11:34 am
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