Jan 5, 2022, 4:44 pm
Marriott Bonvoy Lurker(s) - How to Contact (Combined Threads)
May 19, 2019, 11:10 am
#46
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 31,005
Get anything in writing? If not, you are unfortunately at the mercy of the property to free you from the contract terms you agreed to.
You can PM Marriott Bonvoy Lurker or email [email protected]
Or I suspect one of them will be along shortly to reply here/PM you.
You can PM Marriott Bonvoy Lurker or email [email protected]
Or I suspect one of them will be along shortly to reply here/PM you.
Last edited by CPRich; May 19, 2019 at 11:16 am
May 19, 2019, 4:14 pm
#47
Join Date: Jan 2013
Location: CT/NY
Programs: Bonvoy Titanium; Amtrak Select
Posts: 61
I've learned in the Marriott world that you need to resolve issues with the property while at the property and/or get any agreement in writing. Had an issue with the dreadful Fort Lauderdale Westin Beach Resort and the front desk manager lied to my face about how he would resolve it. I did get resolution from Marriott corporate but it took two weeks of phone calls until I randomly connected with a person who could resolve it. This was pure luck. The lurkers provided zero help. SPG customer service is long gone.
Dec 16, 2019, 10:48 am
#51
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,403
Dec 16, 2019, 9:18 pm
#52
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,088
You may click our user name on the left side and you will see a drop down list. Then, you can click the second one which reads "Send a private message to Marriott Bonvoy Lurker II".
Alternatively, you can also email us via below email address.
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Jul 21, 2021, 10:10 am
#53
Join Date: Nov 2016
Posts: 812
Has there been an update to this in the past couple years? I sent a "Contact Us" form email to Marriott over a week ago, and still have not heard back. Need to take advantage of the Bonvoy Champion. It has to do with incorrect billing from a recent stay, and the hotel has not been helpful, even after visiting in person.