Richard,

We are so pleased that you have had good experiences at the Hotel Pulitzer. You are probably aware of this, but it has recently undergone extensive renovations and been made a member of The Luxury Collection.

Regrettably, hotels are usually unable to confirm upgrades to specific room types in advance, although we acknowledge that as a Platinum member you should be upgraded to a suite if there is one available. Perhaps the room you had the first time was available when you arrived, but the second time you stayed that specific room type was fully occupied. Our guests often comment that the hotel was only 30 - 40% occupied and wonder why they weren't upgraded to a suite or the club level or a tower room. The fact is that some people pay for these room types and occupy these rooms regardless of how full the hotel may appear. We would be pleased to look into why you were not upgraded to a suite on your second stay. Just send us an e-mail to [email protected] with the details.

To find the answer as to what kind of cookies these are and possibly where they could be purchased, we suggest calling the folks at The Luxury Collection toll-free at 1-800-325-3589. If they don't have the answer to this question at their fingertips, they would certainly be pleased to find out for you, as well as provide concierge services for guests at any of the hotels they represent.

Best Regards,

William R. Sanders
E-Communications Specialist
Starwood Hotels & Resorts Worldwide

[This message has been edited by Starwood Lurker (edited 12-14-2000).]

[This message has been edited by Starwood Lurker (edited 12-14-2000).]

[This message has been edited by Starwood Lurker (edited 12-14-2000).]