Can the Marriott Insider read some of the posts on the Marriott forum's Travel Package thread, such as the following

https://www.flyertalk.com/forum/30112663-post6108.html

https://www.flyertalk.com/forum/30112395-post6102.html

https://www.flyertalk.com/forum/30112153-post6092.html

https://www.flyertalk.com/forum/30112102-post6090.html

and more posts the past 24 hours, on how Marriott Reward dept seems have NO KNOWLEDGE on what is being said in the First Post by the company representative - just how this could happen, when you are telling customers to do certain things, while your own employees are completely in the dark and the system is not capable at all to do what you describe?