Folks, this is the latest DPs reported in the comment section of Lucky's blog on the TP treatment.

Indeed Marrriot has NOT communicated the latest company line to the front line reps or its social media team that handles inquiries (the link we are told to request refund is to this team)

The information provided by Lucky the blogger, is the same as the information Marriott Insider posted on FT yesterday Aug 20th after 5pm. Almost 24 hours passed, it seems nobody at Marriott customer service dept has received the memo yet, let alone any training to do the "right thing". Pathetic.

Elil says:August 21, 2018 at 3:25pm
[MENTION=29614]lucky[/MENTION]

The information provided to you is incorrect. As stated by multiple folks above, Marriott responded to my request stating that “After further reviewing your account, I see that your certificate is not attached to your reservation.Any certificates that were not attached to reservations prior to August 17, 2018 will not be honored. There will be no adjustment of points for the category changes, and you will need to book at the points rate for the new category. There will be a month long black out period ending mid September, where you will be unable to access your certificates. Once access to use them are restored, guests will have the ability to book reservations through http://www.marriott.com”Not only are they not reimbursing the points, the information provided that you can use the certificates as of yesterday is also incorrect. The E-mail clearly restates the blackout period until mid September. Marriott’s statement to you is either deliberately false or has just been communicated to the bloggers yet awaiting communication to their own CS department. Please do update your post accordingly