Originally Posted by
Willbur
The response to my request for downgrade and subsequent 30k refund...
"We are currently experiencing technical difficulties with our website. Our corporate office has been notified of the issue, and this issue should be corrected soon. I’m sorry for the inconvenience and appreciate your patience in this matter. Please know any needed refunded Marriott Rewards points will be returned as soon as possible."
Good news - the agent who answered my second request was more knowledgeable. The bad news... he told me to do what I just did - the exact request he was responding to.
"Thank you for contacting Marriott Customer Care regarding your travel package details.
As you know, this past Saturday, new Travel Packages became available for purchase. At the same time, due to system capabilities, we had to place a month-long blackout on cancellations and modifications to existing Travel Package certificates. After pressure testing our new system over the weekend, we’re happy to relay that starting today, the blackout period is over. In addition, members who purchased a Category 6, Category 8 or Tier 1-3 certificate prior to 8/18 are able to request a one-time exchange for a package one category lower. To submit a request, contact us at
https://www.marriott.com/marriott/contact.mi. Select "packages – deals" from the drop down menu."