I tried to ask once, if it would be possible to send e-mail but the agent said that RTW desk doesn't handle with e-mails at all.

On my current AA issued ticket that have been reissued multiple times, on the e-ticket it shows the original fare and when I look the booking at the AA.com, it also shows up the fare.

On my upcoming QF issued ticket it shows incorrect fare on the e-ticket (now up to date fare, some as in EF) and on AA.com it doesn't show fare at all for the booking. The fare was showing correctly before first reissue. I guess I will get the answer only after miles from first AA legs have been credited to my account, somewhere in January.


Because I booked more suitable routing with QF, I need to cancel my first exMPM booking with AA at some point. I understood before, that refund amount would be calculated from the original fare currency. However, when I called and almost cancelled because MZN have been weakening more in previous days, the agent said that the refund amount is tied to the USD amount that I paid. The agent checked the information with the rates desk.

If the refund amount is tied to fare equivalent in USD, I would cancel the booking as late as possible, just in case if it happens that I could not use the booking that I made with QF. But if the refund amount is calculated from original fare in MZN, then I need to cancel the double reservation immediately because MZN is still too risky.

Could someone confirm the refund currency policy as I don't trust that res agent? The situation is bit different than before when everyone paid in local currency, but now airline have converted the local currency to USD.