Originally Posted by Bonnerbl

The best way to please an FA these days in F is the "give me whatever is left" line; OK, short of handing tootsie pops, perhaps?

I always pick up some shortbread cookies from the United Club before I board and give them to the FA in exchange for my diet coke couple that with a thank you and a smile and you made the FAs day a little brighter.

Originally Posted by travelcomments

Two months after the integration:

Boarding pass for a simple UA metal single leg flight to Canada cannot be printed out: THIS IS NOT A BOARDING PASS.

Canceled ticket from 1 April was not credited. Agent did so manually today. Five weeks later.

Mileage credit for 17 April Eva Airlines flight three weeks later: No.

Upgrade on international flight based on Regional Upgrade Certificate denied. Doh. Of course. But website did not let me chose GPU. Agent manually upgraded me with a GPU.

Ticket by mail (using Type B voucher) was left unprocessed for nearly three weeks. Why - the Type B voucher's value exceeded the ticket price and triggered a "no payment submitted" or something like this error. In the meantime, UA neither issued the ticket or refunded the difference. Agent manually added credit card to have ticket processed.

Dial the 1K number and the system recognizes my phone number. When trying to go direct to an agent rather than progressing through some inane menu, it simply stated "since you have not submitted your MP number, you are being placed in the general queue". Hang up, dial. again.

58 minutes later a great pmUA agent had fixed all problems.

That being said: UA, I am getting really tired of your lack of competence but even more so of your lousy leadership. Admit the screw ups, fix them, and treat customers as adults.

Is the grass greener somewhere else? I am moving much of my company's spend to other carriers so we'll see.

Originally Posted by pdx1M

Even as a GS I would have no problem if UA decided to take meal orders Paid-F, GS, 1K, . . . Front to back is wrong for lots of reasons for all elites and paid tickets. The thing is - this is a "benefit" that would cost UA absolutely nothing to handle as pmUA did and make all elites happier with the outcome and yet they remove the benefit for no reason. That's just nuts - arbitrarily annoy your better customers for no gain to the airline? Yes, as a GS I still get priority choice but UA should do it in order for 1Ks and real paid tickets as well.

Originally Posted by dcsnowwake

ok its showing R7, RN7, and no upgrade yet....time to call