Originally Posted by
siricepick
Good afternoon. Great job on the integration, but I just noticed something today that I guess should have been fixed when Continental first joined Star Alliance, so you'll see from the link and pic attached that this should be fixed sooner than in another few years:
LOL, no, I'd missed that even when I was updating my e-mail subscriptions (and was a bit disappointed to learn for the flight notification e-mails, it appears you can only send to one address--on PMUA's EasyUpdate, I sent to my e-mail address and to my mobile phone as a SMS via my wireless provider's e-mail address).
I did see on my CO mileage summary that my SkyTeam Elite level is Elite Plus.
That one also has my head shaking as to why CO didn't do away with that little anachronism, oh, two years ago.
Originally Posted by
Landice
You're right, since this has been planned for months, why was there no conscious decision to have a beta site available first to work out many of the frequent failures seen? Not only would they have been able resolve these glitches (prior to going live), it would have allowed for their employees to get familiar with the system at the same time.
I see many opportunities where an experienced "transition team" would have been able to easily identify and implement...but it didn't occur here.
Well, they sort of did have a beta site in the preview for several weeks ahead of deployment, but the problem was that they did not have any formalized way of collecting (useful) feedback on the beta. I know that they would have saved some $$ by collecting issues from even just the FT userbase who accessed it in the weeks before yesterday, setting up a triage system for issue tracking, where users could send in screen shots and descriptions and teams would categorize submissions and relay legitimate problems to QA and ultimately to development staff to fix.