Originally Posted by
northpole999
So I received my one-time Million-Miler adjustment on Jan 1, 2012, with everything credited properly. However, I had 4 flights on LH which had not yet been credited. After requesting credit, UA put credit in this morning. The MM total was not adjusted, however. I figure that this can be remedied relatively easily with a call to the MileagePlus desk. I do think that this may be the case for a lot of folks who flew on partner airlines at the end of 2011 (or even UA if the flight departed late-day Dec 31, 2011. I suspect a lot of folks may not notice the loss of miles, as we really don' have much of a way to track what our MM total is exactly. Perhaps there is some way to ask UA to do a final post-Q1 sweep to catch this issue for all MP members it may apply to. Any thoughts?
Hi
northpole999,we'll be doing a subsequent recalibration in a few weeks to capture miles that fall into just this category (e.g. miles that post in early 2012 but that actually count toward 2011).
Originally Posted by
bmvaughn
Hi
bmvaughn, I can confirm that the lifetime balances for Mileage Plus and OnePass won’t be combined until we transition to a single system. We’ll work to get the wording on the website changed.
Originally Posted by
bmvaughn
Unclear whether flights taken on partners which at the time earned "status miles" (prior to them being called EQM) will be included in the one-time recalibration.
bmvaughn, just to officially confirm, yes, “status miles” were indeed included.
Originally Posted by
LongingForORD
Does anyone know exactly what "bonuses" where supposed to counts? Per UA website "
bonus EQM (those earned on partner airlines, or through promotions or credit cards)." What does that include?
All promotions?? All surveys? All credit card postings?? Most of my old (pre-2004) credit card postings are listed as "bonus". Car rental and Hotel?? Or only the ones listed as "Bonus". I would appreciate any confirmed information.
Hi
LongingForORD, all in all, anything that counted toward elite status in previous years was counted. Anything that did not count toward elite status previously, was not counted. For example, the following count as part of your recalibrated lifetime balance:
- EQM earned from flights on Star Alliance partners
- EQM earned from class-of-service / full-fare bonuses (typically 50% for First, Business, and full-fare Economy)
- EQM earned from activity with specific Chase Credit Cards
- EQM from certain promotional offers, such as Double EQM or Purchase EQM offers
Examples that don’t count include:
- Redeemable/award miles from credit card spend, hotel, car or retail partners
- Purchase Miles, Gift Miles, Transfer Miles or Reward Miles
- Redeemable flight bonus award miles, including elite bonus miles (25% for Premier, 100% for Premier Executive and 1K)
- Redeemable bonus award miles from most promotional offers
- Flight miles from non-Star Alliance partners
- Redeemable/award miles earned from class-of-service / full-fare bonuses (in 2011, typically between 25% and 50% for First or Business)
Shannon