B/F seat didn't work
Nov 6, 2005 | 5:08 am
#1
Original Poster
Join Date: Apr 2004
Location: JRS
Programs: LH SEN for Life
Posts: 741
B/F seat didn't work
On my first B/F longhaul TLV-EWR, 12 hours my seat didn't work. Began to work, then wouldn't come gack up.
FA's worked hard to reset but it didn't work. Seat was partially reclined and no foot rest for the whole trip. Very uncomfortable.
Filed a "comment card" and asked "free" renewal of Gold and President's Club.
Was told in EWR that I'd get "something" but not renewal for the seat.
What do you think?
Anything I can do to pressure them to a reasonable compensation? 12 hours in a broken seat on an expensive ticket will not get me back on CO without reasonable compensation.
Thanks,
Shofar
FA's worked hard to reset but it didn't work. Seat was partially reclined and no foot rest for the whole trip. Very uncomfortable.
Filed a "comment card" and asked "free" renewal of Gold and President's Club.
Was told in EWR that I'd get "something" but not renewal for the seat.
What do you think?
Anything I can do to pressure them to a reasonable compensation? 12 hours in a broken seat on an expensive ticket will not get me back on CO without reasonable compensation.
Thanks,
Shofar
Nov 6, 2005 | 9:43 am
#2
Join Date: Jun 2003
Location: Philadelphia, PA USA
Programs: CO Silver, HHonors Gold, Marriott Silver
Posts: 984
Originally Posted by Shofar
On my first B/F longhaul TLV-EWR, 12 hours my seat didn't work. Began to work, then wouldn't come gack up.
FA's worked hard to reset but it didn't work. Seat was partially reclined and no foot rest for the whole trip. Very uncomfortable.
Filed a "comment card" and asked "free" renewal of Gold and President's Club.
Was told in EWR that I'd get "something" but not renewal for the seat.
What do you think?
Anything I can do to pressure them to a reasonable compensation? 12 hours in a broken seat on an expensive ticket will not get me back on CO without reasonable compensation.
Thanks,
Shofar
FA's worked hard to reset but it didn't work. Seat was partially reclined and no foot rest for the whole trip. Very uncomfortable.
Filed a "comment card" and asked "free" renewal of Gold and President's Club.
Was told in EWR that I'd get "something" but not renewal for the seat.
What do you think?
Anything I can do to pressure them to a reasonable compensation? 12 hours in a broken seat on an expensive ticket will not get me back on CO without reasonable compensation.
Thanks,
Shofar
Nov 6, 2005 | 10:54 am
#3
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,092
The compensation is usually related to the issue.
Renewing Elite Status and extending a PC membership is not really related to a broken seat. It would be nice, but it just doesn't work that way.
But a travel voucher or an upgrade cert or a bunch of miles could be.
12 hours is a lot of time, so you'll probably get something. If there's something specific you're looking for, ask for it, but be sure it's somewhat related to the issue at hand.
Renewing Elite Status and extending a PC membership is not really related to a broken seat. It would be nice, but it just doesn't work that way.
But a travel voucher or an upgrade cert or a bunch of miles could be.
12 hours is a lot of time, so you'll probably get something. If there's something specific you're looking for, ask for it, but be sure it's somewhat related to the issue at hand.
Nov 6, 2005 | 1:21 pm
#4
Join Date: May 2004
Posts: 611
Rule of thumb: check your seat at the gate!
It may look silly to others, but it is indeed your very last chance to sort things out before being airborne without any proper luck.
I personally don't care at all that people think I'm either a fool or a first time ever business class passenger when checking my seat in extenso at the gate. At least, I'm prepared!
My 2 cents.
It may look silly to others, but it is indeed your very last chance to sort things out before being airborne without any proper luck.
I personally don't care at all that people think I'm either a fool or a first time ever business class passenger when checking my seat in extenso at the gate. At least, I'm prepared!
My 2 cents.
Nov 6, 2005 | 1:49 pm
#5
Join Date: Aug 2000
Location: Houston, TX
Posts: 193
This happened to me on 3 segments in 4 consecutive round trips (it was either seat problems or entertainment system not working) about 2 years ago. I filed a relatively nice letter discussing the matter--I received an apology letter and "points" where I could go to this web site and pick a reward or item of merchandise. My points were essentially equivalent to $75.
I personally thought this was a little light--particularly considering it had happened 3 times--I guess CO only valued it at $25 per occurrence!
I personally thought this was a little light--particularly considering it had happened 3 times--I guess CO only valued it at $25 per occurrence!
Nov 6, 2005 | 2:10 pm
#6
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,235
I think in the case of premium cabin passengers, the compensation is likely to be inline with what you bring to the table. If you paid coach and upgraded to BF, or were on a reward ticket, your compensation is likely to be vastly different than a customer on his 10th paid BF flight at 7K a pop.
If you fit into the latter category, I can't see CO risking the loss of a 7K/trip passenger over a PClub membership valued at a few hundred. If you fly the remaining flights on CO you said were planned, you will make Gold again anyway, so that's probably not worth squabbling over.
If you fit into the latter category, I can't see CO risking the loss of a 7K/trip passenger over a PClub membership valued at a few hundred. If you fly the remaining flights on CO you said were planned, you will make Gold again anyway, so that's probably not worth squabbling over.
Nov 6, 2005 | 2:40 pm
#7
Join Date: May 2000
Location: Smoke filled room, TPA and FLL/MIA :UAL 1K and 2MM,AA EX PLAT and 2MM,Lifetime Plat Starwood
Posts: 4,318
Why wait for the card to be recived. Call 1-800-we-care2 and tell them you mailed the card and the problem. Talk to a human. Can't hurt...
Nov 7, 2005 | 8:36 am
#8
Join Date: May 2005
Location: LAX
Programs: UA 1K / IC RA/ Hilton Plat / Bonvoy Gold
Posts: 379
Originally Posted by cigarman
Why wait for the card to be recived. Call 1-800-we-care2 and tell them you mailed the card and the problem. Talk to a human. Can't hurt...
Nov 24, 2005 | 7:32 am
#9
Original Poster
Join Date: Apr 2004
Location: JRS
Programs: LH SEN for Life
Posts: 741
Update on Broken Seat
My B/F seat was broken on 12+ hour flight TLV-EWR.
At gate in Newark was met by concierge and said "we'd be intouch".
On return flight a few days ago there was a concierge on board greeting passengers. When I told him my problem in previous flight he offered $500 travel voucher or 5,000 miles but wanted to wait and see what the previous concierge did.
On arrival home had letter from Continental offering 5,000 miles. Not good enough.
How do I go about getting the $500 voucher which is much better for sure.
Thanks,
Shofar
At gate in Newark was met by concierge and said "we'd be intouch".
On return flight a few days ago there was a concierge on board greeting passengers. When I told him my problem in previous flight he offered $500 travel voucher or 5,000 miles but wanted to wait and see what the previous concierge did.
On arrival home had letter from Continental offering 5,000 miles. Not good enough.
How do I go about getting the $500 voucher which is much better for sure.
Thanks,
Shofar
Nov 25, 2005 | 2:32 am
#10
Join Date: May 2003
Location: Houston, TX
Programs: UA 1K, 2.3 MM
Posts: 439
This is why I test the seat before departure. I cycle the seat once to ensure it works. I have been stuck on a couple of IAH-NRT or IAH-CDG flights with a non-functioning seat. It is easier to handle it on the ground before departure...