Originally Posted by cigarman
Why wait for the card to be recived. Call 1-800-we-care2 and tell them you mailed the card and the problem. Talk to a human. Can't hurt...
Definitely call the we care line, a similiar thing happened to me, while flying EWR-SFO paid F on a BF 752, my IFE was busted, the screen kept going in and out static and all. I received a $50 travel cert. I didn't care too much since I just napped quite nicely rather than watcing tv for a few hours. But the we care line is your next step.