So Does Virgin America not Notify Passengers of Delays?
Feb 16, 2017, 4:18 pm
#1
Original Poster
Join Date: Jul 2000
Posts: 3,746
So Does Virgin America not Notify Passengers of Delays?
I usually fly Delta - and, at the first whiff of a delay, they always send an email notifying of the delay.
I assumed that Virgin America did the same thing, and find myself at SFO with a flight delayed an hour and no warning. Even now, at the airport, no email or text message. At 3 minutes before scheduled departure, no aircraft at the gate which suggests perhaps a late incoming aircraft.
There is really no excuse that I can think if for failing to notify passengers.
I assumed that Virgin America did the same thing, and find myself at SFO with a flight delayed an hour and no warning. Even now, at the airport, no email or text message. At 3 minutes before scheduled departure, no aircraft at the gate which suggests perhaps a late incoming aircraft.
There is really no excuse that I can think if for failing to notify passengers.
Feb 16, 2017, 4:37 pm
#3
Join Date: May 2009
Posts: 460
I usually fly Delta - and, at the first whiff of a delay, they always send an email notifying of the delay.
I assumed that Virgin America did the same thing, and find myself at SFO with a flight delayed an hour and no warning. Even now, at the airport, no email or text message. At 3 minutes before scheduled departure, no aircraft at the gate which suggests perhaps a late incoming aircraft.
There is really no excuse that I can think if for failing to notify passengers.
I assumed that Virgin America did the same thing, and find myself at SFO with a flight delayed an hour and no warning. Even now, at the airport, no email or text message. At 3 minutes before scheduled departure, no aircraft at the gate which suggests perhaps a late incoming aircraft.
There is really no excuse that I can think if for failing to notify passengers.
Feb 17, 2017, 10:47 pm
#4
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
Yes, DL has this covered well in my experience.
Feb 21, 2017, 6:10 am
#6
Join Date: Feb 2016
Location: Los Angeles
Programs: AS, AA, BA, SQ
Posts: 164
Not sure if it applies to your case, but on occasion if you book through a third party (Expedia, cheapo air, etc) they do not forward your contact information to the carrier and if you have not provided a frequent flier profile, the carrier may have no way of reaching it to you. VX typically does a good job of informing everyone of delays. I've even recived a phone call (from a real person) to the number I put in my reservation asking if I could take an earlier flight or different routing as there was a chance I might misconnect with my original itinerary. If you aren't getting a updates about your flight I would double check that your contact info is in the reservation.
Feb 21, 2017, 7:51 pm
#7
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Guess Tripit Pro was a good investment?
The email photoed above seems more like a general flights may be delayed message to people traveling through SFO vs a flight be flight delay notice. Even with delays yours may be getting priority over others and not be delayed. I assume VX gives higher priority for transcon than shorter flights?
The email photoed above seems more like a general flights may be delayed message to people traveling through SFO vs a flight be flight delay notice. Even with delays yours may be getting priority over others and not be delayed. I assume VX gives higher priority for transcon than shorter flights?